1. Calls & SLA Management
- Monitor and manage service level agreements (SLAs) related to calls.
- Ensure timely response and resolution of customer queries.
2. Resource Management
- Oversee team leave schedules and align resources as per policy.
- Coordinate with engineering teams for smooth operational support.
3. Incident Management
- Log, track, and resolve incidents efficiently.
- Collaborate with teams to ensure swift and effective resolutions.
4. Scheduled Activities
- Plan and execute scheduled maintenance or service activities.
- Ensure proper documentation and communication of all planned activities.
5. Documentation
- Prepare and maintain project documentation, including reports, presentations, and plans.
- Keep records organized and accessible for stakeholders.
6. Administrative Support
- Schedule and organize meetings, prepare agendas, and take meeting minutes.
- Maintain project files and other administrative records.
7. Project Planning & Tracking
- Assist in developing project plans and schedules.
- Track deliverables, monitor progress, and ensure adherence to deadlines and budgets.
8. Communication
- Act as the primary liaison between teams, management, and stakeholders.
- Provide regular project status updates and facilitate effective information flow.
Skills and Certification
- Organizational Skills: Ability to multitask, prioritize, and manage time effectively.
- Communication Skills: Strong verbal and written communication for diverse audiences.
- Technical Proficiency: Familiarity with MS Office applications (Word, Excel, Outlook) and Ticketing tools.
- Analytical Skills: Ability to analyze data, troubleshoot issues, and propose solutions.
- Teamwork: Ability to work independently and collaboratively in a fast-paced environment.
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
