Introduction
Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.
Overview
Job Title - Servicing – Premiums Handler (Hybrid)
Overview
Gallagher Center of Excellence (GCoE) was founded in 2006 on the cornerstones of quality, innovation and teamwork. GCoE supports the Gallagher team around the globe and around the clock by providing a wide range of services, from back office and administrative services to knowledge intensive and niche services. It's a crucial component of Gallagher's ability to provide industry-leading quality, customer service, regulatory compliance and improved speed to market. We combine functional expertise, industry knowledge and technology with a passion for excellence, to deliver mission-critical services for our global staff.
With more than 16,000 professionals working across in India, GCoE is a place where result-oriented and knowledge-driven professionals can make an impact and build rewarding long-term careers. Our footprint includes regional presences in Bengaluru, Kolhapur, Mumbai, Pune and Shimoga.
How you'll make an impact
Responsibilities:
This role is part of Gallagher reinsurance team with back-end servicing for premium, treaty, and claims processing. It is a client-facing operations/support role focused on handling complex servicing tasks, coordinating with internal teams, and supporting renewals, marketing, administration, and claims-related activities.
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Coordinating with Account Managers, Account Executives, Producers, and Brokers
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Supporting a designated book of business with complex client servicing needs
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Resolving difficult customer service issues through research and carrier/agent interaction
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Maintaining client communication logs
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Assisting with new and renewal account marketing
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Helping prepare client presentations and renewal materials
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Supporting business development with existing clients
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Identifying and communicating relevant legal or compliance issues
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Conducting enrollment meetings and implementation procedures
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Works with high-complexity accounts
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Focuses on service delivery rather than sales targets
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Requires strong coordination, problem-solving, and client communication skills
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Likely suits someone with experience in insurance/reinsurance operations, servicing, or account support
About you
Qualifications:
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BCOM, BBA & BAF (Finance Background)
Behaviors:
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Understanding of the Re insurance brokerage business and customer service processes/tasks.
Additional Information
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
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Competitive compensation
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Comprehensive benefits programs designed to support your well-being
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Career development opportunities and ongoing learning
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A collaborative, people-first culture with accessible leadership
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The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
