We’re looking for a warm, responsible and people-oriented Front of House Lead to be the face of Ela Matcha and take ownership of the day-to-day experience at the cafe.
This person will be the first point of contact for our customers and will play a key role in making sure every person who walks into Ela feels welcomed, looked after and comfortable. You’ll be responsible for the smooth running of the cafe during your shift — from opening the doors and welcoming guests to taking orders, preparing and serving beverages, managing the floor and ensuring customers leave happy.
You’ll work closely with the founder and take responsibility for making sure the cafe operates smoothly, stock and procurement is done smoothly,the team is supported and Ela’s standards are maintained every day.
What You’ll Be Responsible For
* Welcome every customer warmly and create a friendly, inviting atmosphere
* Greet guests, manage seating and help customers settle in comfortably
* Take orders and explain the menu when needed
* Prepare and serve matcha, hojicha, coffee and other beverages according to Ela’s standards
* Ensure orders are accurate, timely and presented well
* Check in on customers and make sure they are having a great experience
* Be attentive to customer needs and handle any concerns calmly and professionally
* Keep the front of house, counter and customer areas clean, organised and presentable
* Coordinate with the rest of the team to ensure service runs smoothly
* Keep an eye on stock and inform the founder/team when anything needs to be replenished
* Help with opening and closing procedures
* Ensure daily operations and Ela’s service standards are consistently followed
* Take ownership of the cafe during your shift and make decisions when required
* Support and guide other team members when needed
* Maintain a positive, respectful and welcoming environment for both customers and the team
* Communicate regularly with the founder and report any operational issues, customer feedback or concerns
Who We’re Looking For
More than experience, we’re looking for someone with the right attitude and personality.
You should be:
* Extremely friendly, warm and approachable
* A natural people person who genuinely enjoys interacting with customers
* Responsible and dependable
* Honest and trustworthy
* Proactive and able to take ownership without being constantly supervised
* Committed to the job and willing to go the extra mile
* Good at communicating with people
* Calm and solution-oriented, especially during busy periods
* Detail-oriented and particular about cleanliness and service
* Comfortable working in a fast-paced cafe environment
* Someone who takes pride in their work and genuinely cares about the customer experience
Pay: ₹20,000.00 - ₹23,000.00 per month
Benefits:
Work Location: In person
