About the Role
We are looking for a professional and customer-focused Ticketing Agent to join our team. The successful candidate will be responsible for handling flight reservations, ticketing, changes, cancellations, and customer enquiries while ensuring a high level of service and accuracy.
Key Responsibilities
- Handle flight booking and ticketing requests through phone, email, WhatsApp, and walk-in customers.
- Search and provide suitable flight options based on customers’ requirements and budgets.
- Make new flight reservations and issue air tickets accurately.
- Handle ticket changes, re-issuance, cancellations, refunds, and date changes.
- Provide customers with accurate information regarding fares, baggage allowances, visa requirements, and airline policies.
- Prepare quotations and follow up with customers to confirm bookings.
- Maintain accurate booking and customer records.
- Coordinate with airlines, consolidators, and travel suppliers when required.
- Ensure all ticketing transactions are completed accurately and on time.
- Meet individual and team sales targets.
- Provide excellent customer service before and after ticket issuance.
- Stay updated with airline schedules, fares, promotions, and travel regulations.
Requirements
- Previous experience as a Ticketing Agent, Airline Ticketing Executive, Travel Consultant, or similar role is preferred.
- Knowledge of airline reservation and ticketing systems such as Amadeus, Galileo, Sabre, or Travelport is an advantage.
- Good knowledge of international and domestic flight routes and fares.
- Strong communication and customer service skills.
- Good sales and negotiation skills.
- Ability to handle multiple bookings and enquiries efficiently.
- Good computer skills and attention to detail.
- Ability to work under pressure and meet deadlines.
- Positive attitude and professional appearance.
- Ability to work independently and as part of a team.
What We Offer
- Competitive salary + attractive commission/incentives.
- Performance-based bonuses.
- Career growth opportunities within the travel industry.
- Training and professional development.
- Supportive and friendly working environment.
- Opportunities to work with leading airlines and travel suppliers.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
