CUSTOMER RELATIONSHIP EXECUTIVE
CRE / CRM | Customer Experience • Assisted Sales • Order Management
Role Focus Customer Relationship Management, Assisted Sales & Order Fulfillment
Preferred Industry Fashion / Luxury Retail / E-commerce
Work Style Customer-centric, collaborative and detail-oriented
ABOUT THE ROLE
We are looking for a Customer Relationship Executive (CRE/CRM) who can create meaningful customer
relationships and deliver a seamless, personalized experience across every stage of the customer journey. The
role combines customer service, assisted sales, order management and cross-functional coordination.
KEY RESPONSIBILITIES
- Build and maintain strong customer relationships while acting as a trusted point of contact.
- Connect with customers for order confirmations, updates and other order-related queries.
- Understand customer needs and provide assisted sales support to improve lead conversion.
- Handle cancellation, exchange, refund and other post-sales service requests with professionalism.
- Manage orders from confirmation through fulfillment and ensure timely closure.
- Coordinate closely with internal teams to ensure smooth and accurate order fulfillment.
- Proactively collect customer feedback and reviews and identify opportunities to enhance service.
- Listen with empathy, understand customer concerns and drive timely, effective resolutions.
- Respond promptly and professionally to enquiries received through chat, email and phone.
- Deliver a personalized, attentive and premium customer experience at every interaction.
- Maintain accurate customer records, follow-ups and service-related information.
IDEAL CANDIDATE PROFILE
- Bachelor’s degree in any discipline; a background in Fashion, Retail or related fields is preferred.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to build lasting customer relationships.
- Customer-first mindset with strong listening, ownership and problem-solving abilities.
- Ability to work effectively both independently and as part of a team.
- Prior experience in e-commerce, fashion retail or luxury retail will be an advantage.
- Experience with Customer Relationship Management (CRM) and order management is preferred.
- Strong attention to detail, follow-through and ability to manage multiple priorities.
Pay: ₹40,000.00 - ₹60,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
- Provident Fund
Work Location: In person
