As the EUC lead you will join our Global End User Services team. Reporting to the Head of Workplace technology, this is a busy and highly visible role requiring a strong information technology background and a passion for delivering great service.
You’ll be managing a small team of 10 - 2nd line support engineers in our busy Hyderabad office. You will help resolve 2nd line support queries, as well as co-ordinate with senior stakeholders on site and support with projects such as migrations, upgrades, and office technology improvements.
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Manage a team of engineers and 2nd line escalations across India
- Represent IT in a professional and confident manner to build trust and confidence in our support teams.
- Oversee the day-to-day IT operations of your site, including work and resource management.
- Help maintain office standards set out in our Global Technology Blueprint, ensuring the office environment is well maintained and functional.
- Fulfilment and resolution of incidents and requests
- Building and maintaining relationships with senior stakeholders
- Maintaining the user-facing infrastructure of desktops, laptops, mobile devices, test devices (apple tv’s, set top boxes, Firesticks etc.)
- Identify, log and resolve technical problems and ensure SLA’s are maintained.
- Help manage and deliver project work.
- Working with Engineers to identify potential changes and system improvements to present to the Head of Workplace Technology
- Own IT asset management processes locally, including procurement, inventory control, CMDB accuracy, warranty management, and disposal.
- Update knowledge base with new processes or knowledge articles.
- Managing the purchasing of hardware and local vendor relationships
- Manage IT service delivery and operational support for major global sporting events and broadcasts, ensuring adequate resource coverage, service continuity, executive stakeholder engagement, and timely resolution of critical incidents.
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Strong leadership and organisational background including managing senior level stakeholders.
- You’ll have a can-do attitude, happy to get stuck in regardless of the task.
- Happy to work autonomously and able to work independently as well as part of global team.
- Logical thinking and problem-solving skills.
- ITIL certified preferred.
- Excellent customer care.
- Windows PC / MAC engineering experience.
- Basic networking experience (TCP IP/DNS/DHCP)
- Experience dealing with hardware suppliers.
- Strong communicator
- Experience in Knowledge Management and/or Process Management Experience.
- Experience with MS 365.
- Experience with video Teams video conferencing technologies both windows and android based systems
At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.
As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.
DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:
Agility and creativity fuel growth and innovation, to Make It Happen.
Prioritising what matters drives progress and positive outcomes, Focusing On Impact.
Collective ambition builds optimism and success, in order to Win As One.
At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.
If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.
Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.
We look forward to hearing from you.
