Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: Identity access management L2
Category: Identity Access Management
Location: Chennai / Bangalore
Employment Type: Full Time
Position ID: J0626-2088
Experience Required: 2-5 Years
Education Level: Bachelor's degree or equivalent
Responsibilities
Direct Responsibilities
. Should be responsible for maintaining/supporting (L2 support) the SailPoint Infra and its services to Controls and other end users across the globe.
. Manage requests coming from users (Service Now) as single entry point for the end users.
. Should work along with teams while resolving prioritized issues and sharing the Application Support team's workload
. Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents)
. Should be working closely with ADM/IT team in addressing some of the key performance related issues/ enhancements/ upgrades, manage the release into UAT/UAT2/STG/PROD environments.
. Should monitor the infra 24/7 and find out any performance bottleneck and come up with recommendations to improve SailPoint application performance.
. Good knowledge of Incident/Change/Problem management process (ServiceNow).
. Production of Incident Report (PIR) in case of critical incident related to Reconciliation application.
. Problem resolution: Incidents analysis, steering of corrective action
. Strong hands on experience on Web and Application servers
. Needs to have experience in Performance engineering and improving SailPoint application performance
. Should have sound experience in SailPoint Access Governance module
. Should be able to contribute in Capacity planning & come up with Infra scalability recommendations
. Should have strong hands on experience in doing RCA, Ticket Response, SLA compliance and support processes
. Should be able to work with DBA in implementing Performance improvements on DB platform
. Should have experience in Build Automation & Continuous improvement in J2EE based applications
. Should be able to define Purging, Data retention, DB backup and restore strategy
Contributing Responsibilities
Technical & Behavioral Competencies
. 3 to 6 years of IAM support experience preferably on SailPoint.
. Deep knowledge of IAM (OIM/IAM) processes and functions gained through experience
. Hands on in troubleshooting LCM workflows, connectors, config events, scheduled tasks…etc.
. Hands on support experience with Java, Bean shell, JavaScript, JSP/Servlets, PowerShell, UNIX, LINUX and XML
. Hands on experience on analyzing writing DB scripts, fine tuning of queries, StoredProcs in Oracle/MS SQL
. Good support knowledge on REST APIs is added advantage
. Experience in Active Directory, LDAP, RACF, PeopleSoft
. Good knowledge on JIRA, ServiceNow is a plus
. Excellent hands on experience with web/App servers
. Experience with Agile / Scrum IT methodology is a plus
. General banking domain knowledge is a plus
. Should have good analytical and logical reasoning skills.
. Excellent verbal and written communication skills.
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
. SailPoint Tool Technical Knowledge
. Access Management Domain Knowledge
. JAVA
. MS SQL
Behavioural Skills:
. Ability to collaborate / Teamwork
. Attention to detail / rigor
. Client focused
. Ability to synthetize / simplify
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
