- Inquiry Resolution: Provide step-by-step guidance, troubleshoot issues, and ensure high customer satisfaction across international markets.
- Multichannel Support: Handle a high volume of inquiries and complaints via phone, email, and live chat, while maintaining an empathetic and professional tone.
- Cross-Border Compliance: Ensure all interactions and transactions comply with both company policies and international trade regulations or laws.
- Record Keeping & Reporting: Log details of all customer engagements and transactions using customer support software.
- Cross-Departmental Collaboration: Escalate complex technical or logistical issues to relevant departments to ensure timely resolution.
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
- Commuter assistance
- Paid sick time
- Paid time off
Work Location: In person
