Front Line Manager - F&A - AP
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of HRO (US)- Manager! In this role [Supervises motivates and evaluates the day-to-day performance of the People Connect team and manages cross functional relationships within HR. Ensures adherence to all HR process provisions proper call and transaction handling and related processes procedures and regulations. Maximizes workflow and productivity.] Responsibilities: - Provide supervision coaching and mentoring for staff development and growth - Lead and perform human resources related transactions and business processes to ensure timely and accurate data based upon system workflow and business requirements - Lead ad hoc and periodic comprehensive and detailed process reviews for all service areas. - Lead the ongoing development impact analysis and documentation of procedures processes and protocols in partnership with internal HR partners. - Participate in the testing implementation upgrading and support of new or modified system changes. - Partner with Senior Manager HR Services to establish process - Manage the performance expectations of the team and ensure SL As are being met - Participate in project work to support additional work intake for HR Services team - Maintains appropriate staffing levels and ensures all service and quality levels are achieved. - Manages issue escalations. - Provides guidance to staff and handles escalated issues directly as appropriate. - Identifies opportunities to provide corrective services to address customer complaints. - Oversee a team that focuses on projects and audits to keep PC and our CO Es engaged effective and efficient with our employees through the moments that matter - Work within and between departments to conceptualize processes and streamline shared services practices that occur throughout the entire department - Maintain consistent communication with the HR Shared Services teams and CO Es to ensure smooth service with proper documented hand offs as needed with case work
Qualifications
Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance
Certifications
Accounts Payable Certification - F-TecF-Tec
Required Skills
Accounts Payable Process, Banking Capital Markets, Customer Care, Data Literacy, Data Management, Generative AI, Invoice Payments, Lease Accounting, Oracle Database, People Leadership, SAP BusinessObjects Web Intelligence, SAP Overview, Storytelling, Treasury Management, Understanding Data, Vendor Management, Workday
Language
English
Language Proficiency -
Upper Intermediate - B2
Additional Job Location -
Job Type
Regular
Master Skill List -
F&A - AP
Remote Type -
Office
Work Shift -
Evening Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
