Lovedale Homes is seeking a dedicated and energetic Front Office & Operations Manager to lead guest relations and streamline day-to-day operations at our premium properties in Bengaluru. In this role, you will be the primary face of our brand, handling everything from digital reservation management and guest check-ins to coordinating on-ground housekeeping and maintaining premium property standards. If you are a proactive hospitality professional who excels in communication, thrives in a high-autonomy environment, and is passionate about delivering a seamless, high-quality "home away from home" experience for corporate and long-stay guests, we would love to have you on our team.
Key Responsibilities
1. Guest Relations & Front Desk Management
- Act as the primary face of Lovedale Homes, welcoming corporate clients, long-stay travelers, and families.
- Manage a smooth check-in and check-out workflow, ensuring accurate digital documentation, ID collection, and regulatory compliance (Form C compliance where applicable).
- Enforce and manage property policies cleanly, including early check-in or late check-out requests based on real-time availability.
- Promptly handle guest queries, resolve on-stay complaints gracefully, and actively ensure positive feedback on platforms like Google and booking portals.
2. Reservations & Digital Channel Management
- Oversee all booking channels (direct calls, WhatsApp inquiries, emails, and online travel agencies).
- Coordinate room assignments across our multi-building inventory (Lovedale 1, 2, and 3) to optimize occupancy and prevent double-bookings.
- Provide accurate quotes, manage payment collection protocols, and issue clear, professional billing summaries upon checkout.
3. Property Operations & Housekeeping Oversight
- Work hand-in-hand with our internal support staff and cooks to ensure rooms, villas, and common areas maintain the highest standards of cleanliness and hygiene before guest arrivals.
- Ensure critical property amenities—such as high-speed fiber internet, split air-conditioning units, satellite TVs, and modular kitchen setups—are fully functional.
- Supervise laundry requests on demand and meal coordination (breakfast/dinner schedules) requested by long-stay corporate guests.
Requirements & Qualifications
- Experience: 3 to 6 years of experience in Front Office operations, Guest House management, or Service Apartment operations. Experience in a boutique hospitality setting is highly valued.
- Education: Graduate or Diploma holder in Hospitality, Hotel Management, or a related field (preferred but not mandatory if execution tracking is strong).
- Language Skills: Fluent in English and Hindi to seamlessly communicate with corporate clients and pan-India travelers. Working knowledge of Kannada or Malayalam is a strong advantage for coordinating with local staff and vendors.
- Tech Savviness: Comfortable using basic Property Management Systems (PMS), channel managers, WhatsApp Business, Google Workspace, and online banking/UPI tools.
- Traits: High level of ownership, problem-solving under pressure, and a friendly, hospitable personality. Must live within or be comfortable commuting to the Marathahalli/Munnekolala area.
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
