JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Location - EPIP Industrial Area Phase, Whitefield, BengaluruPosition SummaryThe Assistant Manager - Soft Services will be responsible for overseeing and coordinating all soft services operations at the client site, ensuring high-quality service delivery across housekeeping, pest control, and other support services. This role requires strong operational management skills, client relationship capabilities, and the ability to lead service teams to achieve excellence in facility support operations.
Key ResponsibilitiesOperational Management Supervise daily soft services operations including housekeeping, pantry services, cafeteria management, landscaping, pest control, waste management, and reception services. Ensure all services meet established quality standards and client expectations. Conduct regular inspections and audits to maintain service quality and identify areas for improvement. Coordinate with service vendors and contractors to ensure timely and effective service delivery.
Team Leadership Manage and lead soft services staff and vendor personnel deployed at the client site. Conduct regular team meetings, training sessions, and performance evaluations. Foster a culture of service excellence and continuous improvement among team members. Address staff concerns and resolve operational issues promptly.
Client Relationship Management Serve as the primary point of contact for soft services matters at the client site. Build and maintain strong relationships with client stakeholders and occupants. Address client feedback, complaints, and special requests efficiently and professionally. Conduct regular client satisfaction surveys and implement improvement initiatives.
Compliance and Safety Ensure all soft services operations comply with health, safety, and environmental regulations. Maintain proper documentation including service logs, inspection reports, and compliance certificates. Coordinate safety training for service staff and monitor adherence to safety protocols. Manage chemical storage, usage, and disposal in accordance with regulatory requirements.
Budget and Cost Management Monitor soft services expenditure and maintain operations within approved budgets. Track consumption of materials, supplies, and resources to identify cost-saving opportunities. Prepare monthly reports on service performance, costs, and key metrics. Assist in vendor negotiations and contract management as required.
Quality Assurance Implement and maintain quality control systems for all soft services. Develop and enforce standard operating procedures (SOPs) for service delivery. Monitor service level agreements (SLAs) and key performance indicators (KPIs). Identify trends and implement corrective actions to improve service quality.
Required QualificationsEducation Bachelor's degree in Facility Management, Hospitality Management, Business Administration, or related field.
Experience Minimum 3-5 years of experience in soft services or facility management operations. Previous experience in a supervisory or team lead role managing soft services preferred. Experience working in corporate, commercial, or institutional facility environments. Demonstrated track record of managing vendor relationships and service contracts.
Skills and Competencies Strong leadership and team management capabilities. Excellent communication and interpersonal skills. Client-focused approach with strong service orientation. Problem-solving abilities and decision-making skills. Proficiency in MS Office applications (Word, Excel, PowerPoint). Knowledge of facility management software and tools preferred. Understanding of health, safety, and environmental compliance requirements. Ability to work flexible hours and respond to emergency situations when needed.
Personal Attributes Professional demeanor and appearance. Strong organizational and multitasking abilities. Proactive and results-oriented mindset. Attention to detail and quality. Ability to work independently and as part of a team. Adaptability to changing priorities and client requirements.
Key Performance IndicatorsClient satisfaction scores and feedback
Service level agreement (SLA) compliance rates
Quality audit scores and inspection results
Budget adherence and cost management
Team performance and retention rates
Incident response time and resolution
Vendor performance management
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
