Key Responsibilities
Execute and monitor Procure-to-Pay and Accounts Payable activities in accordance with client-approved policies, procedures, controls, and applicable regulatory requirements;
Coordinate invoice processing activities including PO and non-PO invoice intake, validation, coding, two-way and three-way matching, approval routing, duplicate checks, variance resolution, and exception handling;
Support supplier master data setup and maintenance, payment run preparation, payment holds and releases, vendor and internal query management, and AP helpdesk activities;
Assist with supplier statement reconciliations, AP ageing follow-up, accruals, cut-off activities, month-end close support, and period-end reporting;
Review service delivery performance against SLAs and KPIs, identify issues, and recommend improvements to improve accuracy, timeliness, productivity, and control adherence;
Support transition activities from client teams to PwC, including knowledge transfer, shadow and reverse-shadow activities, process stabilization, and onboarding of delivery resources;
Develop, update, and follow detailed desktop procedures, SOPs, process maps, RACI documents, escalation paths, and control documentation;
Escalate service delivery risks, production issues, policy deviations, and control gaps to the manager and support timely remediation with client stakeholders;
Identify continuous improvement opportunities, including process standardization, automation, queue management, productivity improvement, and organizational efficiency initiatives;
Collaborate with client teams, internal delivery teams, and cross-functional stakeholders across Finance and Accounting areas including Accounts Receivable, Billing, Collections, General Accounting, Tax, Treasury, and FP&A.
Required Qualifications and Experience
Bachelor’s degree in Commerce, Accounting, Finance, Business Administration, or an equivalent discipline;
Minimum 3–5 years of relevant operational experience in Procure-to-Pay, Accounts Payable, Finance Shared Services, captive shared service centers, or third-party outsourcing environments;
Minimum one year of supervisory, process coordination, quality review, or team support experience preferred for Senior Associate level;
Hands-on experience in invoice processing, supplier master data, payment processing, T&E, credit card administration, AP query management, reconciliations, and AP period-end support;
Working knowledge of controls, maker-checker processes, approval matrices, segregation of duties, SLA tracking, KPI reporting, and exception management;
Strong communication skills with the ability to work in a client-facing environment and coordinate with multiple stakeholders across geographies.
Preferred Knowledge and Skills
Demonstrates thorough knowledge of end-to-end P2P and AP processes including invoice intake, validation, coding, matching, approvals, payments, vendor queries, reconciliations, and close support;
Uses ERP and workflow tools such as SAP, Oracle, NetSuite, Workday, Microsoft Dynamics 365 F&O, Ariba, Coupa, ServiceNow, Jira, Hypatos, Vic.AI, or similar platforms;
Applies strong analytical and problem-solving skills to resolve invoice exceptions, vendor issues, payment holds, GR/IR mismatches, duplicate invoices, and ageing items;
Maintains process documentation and supports training, knowledge transfer, quality checks, and operational readiness for new or transitioned work;
Supports daily huddles, queue tracking, backlog management, SLA reporting, KPI dashboards, and weekly performance reporting;
Demonstrates a continuous improvement mindset by identifying process gaps, control enhancements, automation opportunities, and productivity levers;
Works effectively in fast-paced client-serving environments with attention to detail, ownership, collaboration, and a commitment to quality delivery.
Certifications
Required certifications: Not applicable;
Preferred certifications: Chartered Accountant, Certified Public Accountant, or equivalent accounting or finance certification.
Candidate Profile
The ideal candidate is detail-oriented, process-driven, and comfortable operating in a client-facing delivery environment. The candidate should be able to manage assigned P2P and AP activities with accuracy, coordinate with stakeholders, support issue resolution, maintain documentation, and contribute to process improvement while ensuring adherence to client policies, controls, SLAs, and quality expectations.
