POSITION: BROKERAGE AGENT
About Sun Transportation Systems (STS)
Sun Transportation Systems (STS) is a family-owned company that has grown from a cross-border truckload operation into a full-service transportation provider across Canada, the USA, and Mexico. We are committed to delivering quality service with a customer-first approach. Our modern fleet and skilled drivers ensure reliable, on-time performance while prioritizing safety and security.
We continue to expand our services while staying true to the values that made us successful: reliability, safety, and an unwavering dedication to our customers.
About the Role
A Brokerage Agent plays a vital role in ensuring smooth and timely shipment coordination by maintaining consistent communication with carriers and customers throughout the delivery process. The role is responsible for following up with carriers, providing accurate shipment updates to customers, obtaining delivery confirmations, and maintaining accurate shipment records. The ideal candidate should be detail-oriented, organized, and effective in communication and follow-up.
If you thrive in a fast-paced environment, have excellent communication skills, and are willing to work in rotational shifts, we’d love to hear from you!
Roles & Responsibilities
· Follow Up with Carriers: Regularly communicate with carriers to track shipment status, obtain the latest updates, and ensure that relevant shipment information is received in a timely manner.
· Update Customer: Provide customers with timely and accurate updates regarding pickup and delivery schedules to keep them informed at every stage. Notify them in advance if a driver is running early or late, ensuring transparency and managing expectations effectively.
· Track and Trace: Continuously monitoring the real-time location and movement of all trucks to maintain full visibility of shipments.
· Delivery Confirmation: Obtain confirmation from carriers once the shipment has been successfully delivered. Ensure that delivery confirmation details are properly received and recorded.
· Maintain Accurate Records: Maintain complete and up-to-date records of shipment details, carrier updates, customer communications, and delivery confirmations to ensure accurate and organized documentation.
· Internal Team Collaboration: Coordinate with internal departments such as operations, dispatch, and customer service to ensure smooth communication. Work together to
quickly resolve issues and streamline workflows for efficiency. Support overall operational performance by fostering teamwork and proactive problem-solving.
Skills & Qualifications Required
· Minimum qualification: Graduate or equivalent
· Clear verbal and written communication with strong interpersonal skills.
· Proven ability to multitask and perform effectively under pressure.
· Excellent attention to detail and observational ability
· Basic computer proficiency
· Ability to effectively prioritize tasks and manage time in a fast-paced environment.
· Basic understanding of transportation, and logistics processes.
Employment Details
· Job Type: Full-time
· Location: Mohali, Punjab
· Shift: Rotational
· Work Schedule: 5 days/week, 10-hour shifts
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
