Location : No.185/2 & 185/3, Pulimittathu Building, PO, near Axis Bank, Ramanchira, Muthoor, Thiruvalla, Kerala 689107
About Us -
matrimony.com provides both matchmaking and wedding related services through websites, mobile sites and mobile applications and is also complemented by 120+ company owned retail outlets. Its flagship products are Bharat Matrimony, Community Matrimony and Elite Matrimony in the matchmaking business, with over 6 million active members availing our services. With a strong leadership in matchmaking, matrimony.com has been expanding into highly unorganized $ 80 billion wedding services Industry. Our goal is to build a billion dollar revenue company as a long lasting institution with a legacy for the generations to come. Our offerings in the marriage services business are matrimonybazaar.com and . Matrimony has also forayed into international markets with its UAE operations completing over 3 years and Bangladesh operations commencing in 2021.
Department Overview
Retail - the network of 120 + retail outlets spread across states and towns in India provides a physical presence of an otherwise online matrimony.com sales and service. They service, walk in customers and provide for the local branding and presence, to fulfil member requirements. These outlets cater to the need of offline customers in finding the right match.
Role Overview
The Relationship Executive is responsible for generating revenue for the retail outlet by handling inbound and outbound calls and walk-ins and also ensuring proper upkeep of the retail outlet
Key Responsibilities -
Responsible to build excellent customer relationship
Understand the needs of inbound/Outbound/Walk-in Customers and approach them appropriately to meet their requirements
Ensure customer retention and renewal of membership by providing effective customer support services
Responsible for the upkeep of the retail
Handling sales cash as per process and generating Pay in slips on receipt of payments and uploading the challan on the retail interface to support reconciliations
Ensuring timely opening and closing of the outlet and keeping it operational during functional hours
Striving to achieve set revenue targets
Ensure profile completeness of registered customers
Understand the needs of inbound/Outbound/Walk-in Customers and approach them appropriately to meet their requirements
Skill and Competency
- · Pleasing personality, excellent verbal communication, telephone etiquette, fluency in the regional language, selling and telemarketing skills, listening skills and service orientation
- · Ability to understand the client requirements and sell the best suited package to them
- · Adept in MS Office and basic computer knowledge & basic mathematic calculations
Pay: ₹14,000.00 - ₹19,000.00 per month
Benefits:
Education:
Work Location: In person
