Telecalling Executive – Job DescriptionJob Summary
We are looking for a motivated and professional Telecalling Executive to join our team. The candidate will be responsible for making outbound calls, communicating with potential customers, understanding their requirements, explaining company products or services, and generating qualified leads.
The ideal candidate should have good communication skills, a positive attitude, and the ability to build a good relationship with customers over the phone. Freshers who are willing to learn and build a career in sales and customer communication are also welcome.
Key Responsibilities
- Make outbound calls to prospective and existing customers using provided leads or databases.
- Introduce the company, products, services, or offers to customers in a clear and professional manner.
- Understand customer requirements and provide appropriate information.
- Identify interested prospects and generate quality leads.
- Follow up with potential customers through calls and other approved communication channels.
- Maintain regular communication with customers and ensure timely follow-ups.
- Handle customer questions, objections, and basic concerns professionally.
- Explain product/service features, benefits, pricing, and other relevant information accurately.
- Maintain proper records of calls, customer interactions, leads, and follow-up status.
- Update customer information and lead status in the company's CRM, Excel sheet, or designated system.
- Coordinate with the sales or relevant internal team for further processing of qualified leads.
- Achieve daily, weekly, and monthly calling and performance targets.
- Maintain professional communication and a positive attitude during every customer interaction.
- Follow company policies, calling guidelines, and quality standards.
- Provide regular updates to the reporting manager regarding lead status and performance.
- Work towards improving conversion rates and overall customer engagement.
Candidate Requirements
- Minimum qualification: 12th Pass / Diploma / Any Degree.
- Freshers and experienced candidates are welcome.
- Good verbal communication and interpersonal skills.
- Basic English and Tamil communication skills.
- Comfortable speaking with customers over the phone.
- Basic computer knowledge.
- Ability to maintain customer records and follow-up details.
- Positive attitude, confidence, and willingness to learn.
- Ability to work independently as well as within a team.
- Target-oriented and self-motivated approach.
- Previous experience in telecalling, telesales, customer support, BPO, or sales will be an advantage.
Preferred Skills
- Good communication and active listening.
- Customer handling skills.
- Lead generation and follow-up skills.
- Basic sales and negotiation skills.
- Problem-solving ability.
- Time management.
- Ability to handle customer objections professionally.
- Good follow-up and relationship-building skills.
Performance Expectations
The selected candidate will be expected to:
- Complete assigned daily calling activities.
- Maintain accurate lead and customer records.
- Follow up with prospects within the assigned timelines.
- Generate qualified leads and support the sales process.
- Meet assigned monthly performance targets.
- Maintain professional call quality and customer interaction standards.
Compensation & Benefits
- Competitive salary based on experience and performance.
- Performance-based incentives.
- Structured training and onboarding.
- Opportunity for career growth and skill development.
- Supportive and professional working environment.
- Recognition and rewards for good performance.
Employment Details
Job Role: Telecalling Executive
Department: Sales / Customer Support
Employment Type: Full-Time
Experience: Freshers & Experienced
Qualification: 12th / Diploma / Any Degree
Languages: Tamil & Basic English
Work Mode: Office / WFH – As applicable
Location: [CIOMBATORE,MADURAI ]
Why Join Us?
This role provides an opportunity for candidates to develop strong communication, customer handling, sales, and professional skills while building a long-term career. Candidates who demonstrate consistent performance can be considered for increased responsibilities and future career growth within the organization.
KINDLY SHARE YOUR CV TO :9994128835
Pay: ₹21,800.00 - ₹32,500.00 per month
Benefits:
Work Location: Hybrid remote in Ganapathy, Coimbatore, Tamil Nadu
