The CRM Executive will be responsible for maintaining strong relationships with existing customers, handling customer queries and complaints, ensuring timely follow-ups, and coordinating with internal teams to provide excellent customer service and improve customer retention.
Key Responsibilities
- Maintain regular communication and healthy relationships with existing customers.
- Handle customer enquiries, complaints, feedback, and service requests.
- Follow up with customers regarding orders, deliveries, payments, and pending requirements.
- Coordinate with Sales, Dispatch, Accounts, Production, and Service teams for timely resolution of customer issues.
- Maintain and regularly update customer information in the CRM system.
- Track customer complaints and ensure timely closure.
- Conduct regular customer follow-ups to understand their requirements and satisfaction levels.
- Collect customer feedback and communicate improvement areas to management.
- Identify opportunities for repeat orders and additional business from existing customers.
- Maintain records of customer interactions, follow-ups, complaints, and resolutions.
- Prepare daily/weekly/monthly CRM reports.
- Escalate critical customer issues to the concerned manager.
- Ensure customers receive timely and accurate information regarding their orders and services.
Pay: ₹12,000.00 - ₹22,000.00 per month
Work Location: In person
