Amber+ is the premium value-added services arm of Amber, focused on helping students seamlessly transition into their study-abroad journey. Through a range of essential services, Amber+ supports students beyond accommodation, ensuring a smooth and hassle-free relocation experience.
Amber is building the global infrastructure for student housing, helping 80M+ students find and book long-term accommodation near universities worldwide. With 1M+ listings across 80+ cities, Amber is rapidly scaling toward $1B in annual bookings, leveraging technology and AI to transform the student living experience globally.
We are looking for proactive and customer-focused Operations Associates to join the Amber+ team. In this role, you will work closely with students who have booked accommodation through Amber, helping them explore and enroll in value-added services that enhance their overall experience.
The ideal candidate is highly organized, detail-oriented, customer-centric, and comfortable working in a fast-paced, target-driven environment.
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Connect with students via calls, WhatsApp, emails, and CRM platforms to assist them with Amber+ services.
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Understand student requirements and recommend relevant value-added services.
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Ensure smooth execution of the student journey from lead allocation to successful service adoption.
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Manage and track student interactions, follow-ups, and service requests.
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Maintain high conversion rates while ensuring excellent customer experience.
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Coordinate with internal teams and external stakeholders for timely service fulfillment.
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Accurately update CRM records and operational trackers.
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Resolve student queries and provide end-to-end support throughout the process.
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Meet individual productivity, quality, and revenue-related targets.
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Continuously identify opportunities to improve operational efficiency and customer satisfaction.
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Excellent verbal and written communication skills in English.
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Strong interpersonal and relationship management abilities.
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Good problem-solving and objection-handling skills.
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Strong attention to detail and process orientation.
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Ability to multitask and manage multiple student interactions simultaneously.
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Comfortable working with CRM tools and operational dashboards.
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Strong time management and organizational skills.
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Ability to work in a fast-paced and target-driven environment.
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Graduate in any discipline.
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Minimum 60% throughout academics.
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0–3 years of experience in Operations, Customer Success, Customer Support, Sales Support, Business Development, or similar roles.
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Fresh graduates with strong communication skills are encouraged to apply.
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Experience in EdTech, Hospitality, Real Estate, Travel, BPO, or Customer Service environments will be an added advantage.
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Prior experience handling international customers is a plus.
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Opportunity to work in a rapidly growing global organization.
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Exposure to international student markets and global operations.
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Structured learning and career growth opportunities.
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Collaborative and high-performance work culture.
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Employee wellbeing initiatives and people-first policies.
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Opportunity to make a meaningful impact on the student experience worldwide.
Join Amber+ and help students navigate their study-abroad journey with confidence while building a rewarding career in operations.
