Hiring: Cybersecurity Experts !!
SailPoint Support Engineer (IdentityIQ) | Bangalore
Location: Bangalore (Relocation accepted)
Work Mode: 100% Onsite (No WFH)
️ Work Environment: Secure "Clean Room" setup (24/7 rotational shifts) Role: SailPoint Support Engineer (Level A / SA)
We are looking for experienced professionals to support SailPoint IdentityIQ in a high-security, enterprise environment. ✅ Key Responsibilities
Support SailPoint IdentityIQ operations (L2/L3 support)
Manage and troubleshoot:
Account aggregation processes
Provisioning workflows
Access certifications
Role-Based Access Control (RBAC)
Monitor logs and diagnose system-level failures
Handle incidents, problems, and changes following ITIL processes
Coordinate with cross-functional teams in a 24/7 support model Required Skills
3+ years of experience in SailPoint IdentityIQ support
Strong understanding of IAM concepts and workflows
Experience with ITIL processes (Incident, Problem, Change)
Hands-on troubleshooting and log analysis skills ⭐ Preferred Qualifications
Experience supporting large enterprise IAM environments
Familiarity with ServiceNow/JIRA or similar ticketing tools
Experience in regulated / high-security environments Soft Skills
Strong ownership and accountability
Ability to stay calm under incident pressure
Excellent communication skills (written & verbal)
Detail-oriented with strong documentation discipline
Collaborative and service-focused mindset ️ Important Notes
Work from office is mandatory (No WFH)
Role requires working in a secure ODC (Clean Room)
Must be flexible for 24/7 rotational shifts
