Business Development Executive (BDE) / Customer Relationship Executive (CRE)
Company: Digicare Infotech
Location: Madurai
Employment Type: Full-Time
About Us
Digicare Infotech is a leading Digital Marketing and Web Development company specializing in Website Development, E-Commerce Solutions, Mobile App Development, SEO, Google Business Profile Optimization, Social Media Marketing, Meta Ads, Google Ads, and Business Branding.
Job Summary
We are looking for an enthusiastic and confident Customer Relationship Manager / Telecaller to communicate with potential and existing clients, generate business opportunities, schedule meetings, maintain customer relationships, and support our sales and marketing team.
Key Responsibilities
- Make outbound calls to prospective customers.
- Handle inbound customer enquiries professionally.
- Explain company services and offerings clearly.
- Generate qualified leads for the sales team.
- Schedule appointments and client meetings.
- Follow up with existing and potential customers.
- Maintain customer records and follow-up status in CRM or Excel.
- Coordinate with the digital marketing and development teams regarding client requirements.
- Send quotations, company profiles, and follow-up messages through WhatsApp, Email, and other communication channels.
- Build and maintain long-term customer relationships.
- Collect customer feedback and ensure high customer satisfaction.
- Achieve monthly lead generation and customer engagement targets.
Required Skills
- Excellent communication skills in Tamil.
- Basic communication skills in English.
- Good interpersonal and customer handling skills.
- Positive attitude and willingness to learn.
- Basic computer knowledge (MS Office, Google Sheets, Email, WhatsApp Web).
- Ability to maintain proper follow-up records.
- Good listening and convincing skills.
- Self-motivated and target-oriented.
Preferred Qualification
- Any Degree (Freshers are welcome to apply).
- Experience in Telecalling, Customer Support, Sales, or CRM is an added advantage.
Salary
- Salary: As per company standards and experience.
- Performance incentives based on lead generation and business conversion.
Working Hours
- Monday to Saturday
- Office-based position at Digicare Infotech, Madurai
Career Growth
Employees will receive training in:
- Customer Relationship Management (CRM)
- Sales & Business Development
- Digital Marketing Services
- Corporate Communication
- Client Management
- Business Software & CRM Tools
This role offers excellent career growth opportunities in customer success, business development, sales, and digital marketing.
Pay: ₹8,000.00 - ₹15,000.00 per month
Work Location: In person
