Job Description - For Study Abroad
Ø Answering Enquiry Calls
Ø Handling Walk ins (including handling other counsellors' walk-ins in their absence)
Ø Detailed assessment of Student Profile
Ø Career Counselling – directing students to appropriate programmes and to apt countries as per their interest and requirement.
Ø maintain confidentiality and privacy in handling student information.
Ø Providing guidance and advice to students regarding suitable study options based on their academic background, interests, and career goals.
Ø Provide accurate and reliable information to the students
Ø Timely sharing of course options after the counselling.
Ø CRM Updation without making pending
Ø On time follow up on students, maintain communication with the students throughout the application process, follow up on their process, Offer Assistance etc
Ø If the students requested programmes that weren't on the list that was provided, do a programming search.
Ø Sending of Application Requests to Processing Department.
Ø Collection of pending documents from students as per the requirement from Processing Department
Ø Copying the mail communications that students received from universities to processing department
Ø Conducting Offer follow ups in collaboration with Processing Department.
Ø Payment Conversion
Ø Interview coordination both moke and university interview with interview team and send them feedback from students.
Ø supporting with Visa Processing Department.
Ø Sending required documents of students to Documentation department, timely after fee payment.
Ø Pre and Post Departure Assistance
Ø Act as a primary contact person for the student on behalf of Edroots.
Ø Keeping the company mobile and WhatsApp always on mode, to ensure timely and efficient communication.
Ø Checking of official mail to ensure timely and accurate response, including the spam folder
Ø Participate in the company events and travelling to the event locations to represent the company if required. Events like Expo, Marketing – Promotional activities, Annual meet etc.
Ø Follow company policies
Profile Looking for - Minimum one year of Experience in the segment of Academic Counselling/tele calling
Excellent Communication Skill
Basic IT Skill
Preferring candidates from nearby locality
Job Type: Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Education:
Experience:
- Counselling: 1 year (Required)
Work Location: In person
