The Desktop Support Specialist is primarily responsible for the day-to-day deployment, support and problem resolution of end-user computing devices such as PC’s, Laptops and Tablets. This includes hardware and software provisioning, troubleshooting, and reporting.
Act as the primary technical contact, provide support to company employees by identifying, troubleshooting, analyzing, and solving OS, software, and hardware problems both on-site and remotely
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Administering IT environment – workstations, printers, software installation, inventory management, updates, patches, etc.
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Follow-up ticket requests and escalate if needed.
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Manage Windows and MacOS and device deployment by MDM solutions.
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Act as primary responsible for / support IT part of on- and off-boarding processes.
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Observe and enforce group IT guidelines and IT standard operating procedures.
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Keeping internal documentation up to date.
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Manage and logistic IT equipment.
