Travancore Builders is looking for a dynamic and customer-focused Customer Care Executive to join our team in Kochi. The ideal candidate will be responsible for handling customer inquiries, resolving concerns efficiently, maintaining positive customer relationships, and ensuring a seamless customer experience throughout their journey with the company.
If you have excellent communication skills, enjoy interacting with people, and are passionate about delivering outstanding customer service, we'd love to hear from you.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer queries via phone, email, and WhatsApp.
- Resolve customer complaints promptly and effectively.
- Coordinate with internal departments to ensure timely issue resolution.
- Maintain accurate customer records and update CRM/database.
- Follow up with customers regarding ongoing requests and service updates.
- Provide project-related information and guide customers throughout the process.
- Ensure high levels of customer satisfaction and maintain positive relationships.
- Generate customer feedback and report recurring issues to management.
Requirements
- Bachelor's degree in any discipline.
- 1–3 years of experience in customer service, customer support, or customer care.
- Excellent verbal and written communication skills in English and Malayalam.
- Strong interpersonal and problem-solving abilities.
- Good computer knowledge and proficiency in MS Office.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude with a customer-first approach.
Preferred Qualifications
- Experience in the real estate or construction industry is an added advantage.
- Familiarity with CRM software.
- Strong organizational and follow-up skills.
Skills Required
- Customer Relationship Management
- Customer Support
- Communication Skills
- Complaint Resolution
- Telephone Etiquette
- Active Listening
- Problem Solving
- Time Management
- MS Office
- CRM Software
Benefits
- Competitive salary
- Performance-based incentives
- Career growth opportunities
- Friendly and professional work environment
- Training and development programs
Job Details
- Job Type: Full-time
- Location: Kochi, Kerala
- Work Schedule: Day Shift
- Experience: 1–3 years preferred
- Education: Bachelor's Degree
How to Apply
Interested candidates may send their updated resume to [email protected] or contact +91 99615 55000 for more information.
Pay: From ₹10,000.00 per month
Work Location: In person
