Summary: A Customer Care Executive is responsible for handling customer inquiries, resolving complaints, providing product or service information, and ensuring customer satisfaction through effective communication and support. Key Responsibilities Respond to customer queries via phone, email, chat, or social media. Resolve customer complaints and provide appropriate solutions. Maintain accurate records of customer interactions and transactions. Follow up with customers to ensure issues are resolved. Provide information about products, services, and company policies. Escalate complex issues to the appropriate department when necessary. Meet customer service performance targets and quality standards. Build and maintain positive customer relationships.
Pay: ₹14,783.52 - ₹35,196.88 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund
- Work from home
Work Location: In person
