• Client Engagement & Requirement Gathering : Conduct detailed discussions with client stakeholders to understand business needs, functional requirements, and integration points.
• Product Fitment Analysis : Assess client requirements against product capabilities, identify gaps, and recommend configurations or customizations.
• Process Mapping and Alignment-As Is and To Be
• Implementation Planning & Backlog Management : Create and manage product implementation backlog, prioritize tasks, and align with project timelines.
• Environment Setup & Configuration : Install and configure product components, set up workflows, business rules, and exception handling mechanisms.
• Product Customization : Parameterize features, compliance checks, and operational rules within the product to meet client-specific needs.
Integration :
• Implement interfaces with client systems using APIs, messaging frameworks, and transformation tools.
• Data Mapping & Migration : Prepare mapping templates, execute migration scripts, and validate data integrity post-migration.
• Testing & Quality Assurance : Conduct functional, regression, and performance testing; troubleshoot defects and optimize configurations.
• Go-Live & Hypercare Support : Manage cutover activities, monitor system performance, and resolve post-implementation issues.
Collaboration :
• Work closely with client IT teams, vendor specialists, and internal QA/DevOps teams to ensure seamless delivery.
• Documentation & Training: Prepare configuration guides, SOPs, and deliver training sessions for client teams.
