We are hiring Graduate/Undergraduate Freshers for the position of Customer Support Executive – Non-Voice for an E-Commerce Process in New Town, Kolkata.
The selected candidates will be responsible for assisting customers through chat/email-based support, resolving customer queries, and providing a smooth customer experience.
Key Responsibilities
- Handle customer queries through non-voice channels such as chat and email.
- Resolve customer issues related to orders, delivery, returns, refunds, and other e-commerce services.
- Provide accurate and timely information to customers.
- Maintain professional communication and ensure a positive customer experience.
- Follow company processes, quality standards, and escalation procedures.
- Meet assigned productivity and quality targets.
Eligibility
- Freshers are welcome to apply.
- Graduates and Undergraduates can apply.
- Good written communication skills.
- Basic computer knowledge.
- Comfortable working in rotational shifts.
- Candidates should be willing to work from the New Town, Kolkata location.
- Candidates with an existing PF/UAN record are not eligible for this position.
Salary & Benefits
- ₹15,000 In-Hand Salary
- ₹1,400 Travel Allowance
- One-Way Cab Facility
- 5 Days Working
- 2 Rotational Weekly Offs
- Cab facility available as per company policy.
Job Location
New Town, Kolkata
Interested candidates can apply now. Freshers are encouraged to apply.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
