*Job Description: Front Office Associate*
*Location*: Koviloor Resort, Vattavada, Munnar
*Position*: Full-Time
*Reports To*: Front Office Supervisor
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*Role Overview*:
The Front Office Executive is responsible for performing the daily operations of the front desk, ensuring smooth check-in/check-out processes, managing guest relations, etc. This role ensures a high standard of guest satisfaction and efficient resort operations.
*Key Responsibilities*:
- *Guest Service*: Ensure excellent service during check-ins/outs and resolve guest concerns promptly.
- *Operations*: Oversee room reservations, billing, and daily reports. Ensure efficient front office operations.
- *Guest Relations*: Handle VIPs and special requests, monitor guest satisfaction, and collect feedback.
- *Coordination*: Work with housekeeping, maintenance, and other departments for smooth operations.
*Requirements*:
- *Education*: Bachelor’s degree or diploma in Hospitality Management or related field.
- *Experience*: 2 years in front office management, preferably in a 4-star resort.
- *Skills*: Strong communication, leadership, problem-solving, and organizational skills. Proficient in Property Management Systems (PMS).
- *Other*: Customer-focused, detail-oriented, and adaptable in a fast-paced environment.
*Compensation*:
Competitive e salary with accommodation and meals provided.
Job Type: Full-time
Pay: ₹14,000.00 - ₹16,000.00 per month
Work Location: In person
