Introduction
This document lists down job description for Business development Consultant role at Ladybird Web Solution Pvt Ltd
Before You Apply
An interview is a two-way conversation. While we evaluate whether you're the right fit for our team, we encourage you to evaluate whether Ladybird Web Solution is the right place for your career and aspirations.
We strongly recommend that you spend time exploring our company, our products, and our customers before attending the interview.
About Ladybird Web Solution
Ladybird Web Solution Pvt. Ltd. began its journey in 2009 as a software development company. Over the years, we evolved from providing software services to building products that are used by organisations across the world.
In 2015, we launched Faveo Helpdesk, marking our transition into a product-focused company. Today, we develop enterprise software that helps organisations improve customer support, IT service management, and business operations.
Commercial Products
- Faveo Helpdesk
- Faveo ServiceDesk
Open Source Projects
- Faveo Helpdesk Community
- Faveo Invoicing
We encourage every candidate to understand our products and the problems they solve before the interview.
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Job Description
Location: Bangalore, Jammu, Coorg, Dharmapuri (Work from Office)Experience: 2–5 Years
About Ladybird Web Solution
Ladybird Web Solution Pvt. Ltd. is the creator of Faveo Helpdesk and Faveo ServiceDesk—enterprise customer support and IT Service Management (ITSM) platforms used by organizations across the globe.
We believe that successful business development begins with understanding people, building trust, and creating long-term partnerships. Our goal is not simply to introduce software, but to help organizations identify solutions that genuinely improve the way they work.
About the Role
As a Business Development Consultant, you will serve as a trusted advisor to prospective customers. You will engage with organizations to understand their business challenges, operational goals, and technology requirements, guiding them through their evaluation journey with honesty, insight, and professionalism.
Rather than focusing on selling products, you will focus on understanding customer needs, building meaningful relationships, and helping organizations determine whether Faveo is the right fit for their environment.
If you enjoy interacting with people, learning about different businesses, and helping organizations make informed technology decisions, this role offers an exciting opportunity to work with customers across global markets.
Key Responsibilities
- Build meaningful relationships with prospective customers across international markets.
- Understand customer objectives, challenges, and business processes through discovery conversations.
- Conduct consultative product demonstrations that focus on solving business problems rather than presenting features.
- Guide organizations through their evaluation journey by answering questions and providing thoughtful recommendations.
- Recommend suitable solutions based on customer requirements and operational needs.
- Prepare proposals, commercial documents, and solution recommendations.
- Collaborate closely with Product, Engineering, Implementation, and Customer Success teams to ensure an exceptional customer experience.
- Maintain regular communication with prospective customers throughout their evaluation and decision-making process.
- Keep customer interactions, activities, and opportunity progress accurately updated in the CRM.
- Contribute ideas that improve customer engagement, business development processes, and overall customer experience.
- Build trusted, long-term relationships that continue beyond implementation.
Who We're Looking For
We're looking for professionals who genuinely enjoy interacting with people and helping organizations solve business challenges through technology.
The ideal candidate has experience in:
- Building long-term relationships with customers and business stakeholders.
- Communicating confidently with international customers.
- Understanding business requirements before recommending solutions.
- Conducting product demonstrations and solution discussions.
- Preparing proposals and responding to customer enquiries.
- Managing multiple customer engagements simultaneously.
- Working collaboratively with cross-functional teams.
Preferred Experience
Experience with one or more of the following products or domains is highly desirable:
- Helpdesk Software
- IT Service Management (ITSM)
- CRM
- HRMS
- ERP
- Enterprise Software
- SaaS Platforms
Candidates from small and growing B2B SaaS companies (approximately 50–500 employees) are particularly encouraged to apply, as these environments often provide broader ownership, closer customer interaction, and faster professional growth.
A technical educational background in Engineering, Computer Science, Information Technology, Electronics, Mathematics, Physics, Statistics, or other Science disciplines is preferred, as the role involves understanding enterprise software and discussing technical concepts with customers.
What Makes Someone Successful in This Role
- Excellent written and spoken English.
- Outstanding listening, presentation, and interpersonal skills.
- Ability to communicate complex technical concepts in a simple and engaging manner.
- Genuine curiosity to understand customer challenges before recommending solutions.
- Strong sense of ownership, accountability, and professionalism.
- Self-motivated with the ability to work independently.
- Adaptable, curious, and committed to continuous learning.
- Comfortable engaging with customers from different cultures and countries.
- Organized and disciplined in maintaining accurate customer information.
- Comfortable leveraging AI tools to enhance communication, research, productivity, and customer engagement.
How Success Will Be Measured
Success in this role is measured by both business outcomes and the quality of customer relationships.
Performance indicators include:
- Revenue generated through new customer relationships.
- Meaningful customer conversations initiated.
- Product demonstrations conducted.
- Proposal acceptance rate.
- Customer engagement and responsiveness.
- Opportunity pipeline health.
- Forecast accuracy.
- CRM discipline and documentation quality.
- Long-term customer relationships and customer satisfaction.
Why Join Ladybird Web Solution?
Joining Ladybird Web Solution means becoming part of a team that values curiosity, integrity, continuous learning, and meaningful customer relationships.
You'll have the opportunity to:
- Work with organizations across North America, Europe, the Middle East, Asia-Pacific, Africa, and Latin America.
- Represent enterprise software trusted by businesses worldwide.
- Collaborate closely with Engineering, Product, Customer Success, and Leadership teams.
- Develop expertise in Helpdesk, Customer Support, IT Service Management (ITSM), and enterprise SaaS.
- Build a rewarding career helping organizations improve their operations through technology while creating lasting customer partnerships.
How to Apply
Please send your application with:
- Updated Resume
- Recent Photograph
- LinkedIn Profile URL
- Details of relevant projects, achievements, or customer-facing experience
Before applying, we encourage you to learn more about our products and company by visiting www.faveohelpdesk.com and exploring our LinkedIn page.
Equal Opportunity Employer
Ladybird Web Solution Pvt. Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone has an equal opportunity to learn, contribute, and grow.
Pay: ₹10,610.41 - ₹91,340.48 per month
Benefits:
- Flexible schedule
- Paid sick time
- Provident Fund
Work Location: In person
