Key Responsibilities
- Manage day-to-day last-mile delivery operations.
- Coordinate with delivery executives, drivers, hubs, and third-party logistics partners.
- Monitor order dispatch, delivery status, delays, and failed deliveries.
- Ensure timely achievement of delivery SLAs and operational KPIs.
- Optimize delivery routes, manpower, and vehicle utilization.
- Handle customer escalations related to deliveries and service issues.
- Monitor delivery productivity, attendance, and performance of delivery personnel.
- Analyze operational data and identify opportunities to reduce delivery costs.
- Manage exceptions such as undelivered orders, incorrect addresses, damaged shipments, and returns.
- Coordinate reverse logistics and return-to-origin (RTO) processes.
- Ensure accurate proof of delivery and system updates.
- Prepare daily, weekly, and monthly operational reports.
- Implement process improvements to enhance efficiency and customer satisfaction.
- Ensure compliance with company policies, safety standards, and operational procedures.
Pay: ₹300,000.00 - ₹350,000.00 per year
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
