Company: Kidvento Education and Research
Position: Program Success Manager
Location: Coimbatore
Experience: 0-1 Year
CTC: 4 LPA
Roles and Responsibilities:
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As a Program Success Manager, you will build and maintain strong relationships with our customer base by providing excellent onboarding, training, and ongoing support to ensure customer satisfaction and retention.
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Offer product training and support to customers throughout their subscription term, helping them maximize their usage of our solutions.
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Address and resolve any client issues promptly and maintain records of customer interactions, including solutions provided.
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Proactively monitor customer accounts to ensure they are having a positive experience with our products and identify areas for improvement.
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Assist in identifying potential issues with customer accounts and take necessary actions to resolve them.
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Capture, analyze, and utilize customer data to create insightful reports and dashboards, helping identify opportunities for enhancing client satisfaction.
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Manage CRM systems and other tools to track customer success activities efficiently.
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Interact with customers through phone calls, emails, and other communication channels to provide timely responses to their queries.
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Regularly monitor customer satisfaction through metrics and assessments, taking follow-up actions as needed to improve customer experience.
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Must travel to client locations as required within the allocated region.
Desired Candidate Profile:
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Any bachelor’s degree or equivalent.
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Fresh graduates with strong communication skills and a passion for customer success are encouraged to apply.
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Excellent verbal and written communication skills.
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Good organizational and time management abilities.
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Strong problem-solving skills with a customer-oriented mindset.
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Ability to understand customer needs and provide empathetic solutions.
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Basic knowledge of MS Office and willingness to learn CRM tools and other software platforms.
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Must travel regularly to meet clients within the assigned region.
