Company: ORN Vacation Pvt. Ltd.
Location: Hebbal, Bangalore / Bengaluru
Department: Customer Support / Operations
Experience: 1–3 Years
Employment Type: Full-Time
Work Mode: Work from Office
Joining: Immediate Joiners Preferred
About the Role
ORN Vacation Pvt. Ltd. is hiring a BPO Executive / Customer Support Executive for its Customer Support and Operations team in Hebbal, Bangalore.
We are looking for candidates with 1–3 years of experience in BPO, Customer Service, Customer Support, Call Centre, Voice Process, Inbound Process, Outbound Process, Email Support, Chat Support or Back Office Operations.
As a BPO Executive, you will be responsible for handling customer enquiries across inbound calls, outbound calls, email and chat, resolving customer concerns, coordinating with internal teams and ensuring timely and accurate customer support.
The ideal candidate should have strong communication skills, good customer-handling abilities, a solution-oriented approach and the ability to work efficiently in a fast-paced BPO and customer service environment.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Provide customer support through voice, email and chat processes.
- Understand customer enquiries and provide accurate and timely solutions.
- Handle customer complaints, concerns and service-related issues professionally.
- Conduct customer follow-ups and ensure timely resolution of pending queries.
- Coordinate with internal teams to resolve customer and operational issues.
- Maintain accurate records of customer interactions, queries, complaints and resolutions.
- Update customer information and service-related details in internal systems or CRM.
- Escalate unresolved customer issues to the appropriate team when required.
- Ensure a high level of customer satisfaction and service quality.
- Meet defined BPO productivity, quality, response-time and customer service targets.
- Follow company processes, policies and standard operating procedures.
- Manage multiple customer interactions while maintaining accuracy and professionalism.
Required Skills & Qualifications
- 1–3 years of experience in BPO, Customer Support, Customer Service, Call Centre or Customer Care.
- Experience in Inbound Voice Process, Outbound Voice Process, Email Support or Chat Support.
- Excellent verbal and written communication skills.
- Strong customer-handling and problem-solving abilities.
- Good listening, interpersonal and communication skills.
- Ability to handle customer complaints calmly and professionally.
- Strong follow-up, coordination and query-resolution skills.
- Basic knowledge of MS Office, Excel, email and computer applications.
- Familiarity with CRM software or customer support systems will be an advantage.
- Ability to multitask and work effectively in a fast-paced, target-driven BPO environment.
- Strong attention to detail and accuracy.
- Customer-focused and solution-oriented approach.
Preferred Candidate Profile
- Previous experience as a BPO Executive, Customer Support Executive, Customer Service Executive, Customer Care Executive, Call Centre Executive, Voice Process Executive or Support Executive.
- Experience handling inbound calls, outbound calls, customer queries, email support and chat support.
- Experience in domestic BPO, customer service or customer-facing operations.
- Experience in the travel, tourism, hospitality or service industry will be an added advantage.
- Candidates with good English communication skills will be preferred.
- Candidates residing in or around Hebbal, Bangalore / Bengaluru will have an advantage.
- Immediate joiners and candidates serving a short notice period are preferred.
What We’re Looking For
We are looking for a customer-focused, proactive and responsible BPO Executive who can communicate confidently with customers, understand their concerns and provide timely solutions.
The candidate should be comfortable handling voice and non-voice customer support, coordinating with multiple teams and working towards customer satisfaction, quality and productivity targets.
If you have experience in BPO, Customer Service, Customer Support, Voice Process, Call Centre, Email Support or Chat Support and are looking for a BPO Executive job in Bangalore, we would like to hear from you.
Pay: ₹20,000.00 - ₹50,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
