The Telecaller will be responsible for attending to enquiry calls, engaging with potential customers who have enquired through the website, and persuading them to visit the Deejos office to meet with architects. This role involves frequent follow-ups, making cold calls from a provided database, and explaining the architectural construction packages available on the website.
- Customer Engagement:
- Attend to enquiry calls from potential customers and provide them with detailed information about Deejos' services.
- Contact customers who have enquired through the website and encourage them to visit the office for consultations with architects.
- Explain the architectural construction packages available on the website clearly and persuasively.
- Follow-Up:
- Conduct regular follow-ups with potential customers to maintain interest and encourage office visits.
- Keep accurate records of follow-up activities and customer interactions.
- Cold Calling:
- Make cold calls to potential customers from a provided database to generate new leads.
- Introduce Deejos' services and packages to cold call prospects and encourage them to consider Deejos for their architectural needs.
- Customer Relationship Management:
- Build and maintain positive relationships with potential and existing customers.
- Address customer queries and concerns in a timely and professional manner.
- Reporting:
- Maintain detailed records of calls, customer interactions, and follow-ups.
- Prepare regular reports on call activities, customer feedback, and outcomes.
- Education:
- High school diploma or equivalent; a bachelor's degree in a related field is a plus.
- Experience:
- Minimum of 1-2 years of experience in telecalling, customer service, or sales.
- Proven track record of successfully handling customer interactions and achieving targets.
- Skills:
- Excellent communication and interpersonal skills.
- Strong persuasive and negotiation skills.
- Ability to understand and explain technical details of architectural construction packages.
- Proficiency in using CRM software and Microsoft Office Suite.
- Good organizational and time management skills.
