What we want:
We are seeking a proactive and detail-oriented Technical Support Specialist to join our team. This role involves providing top-notch technical support for our products and services, including Web-Email Hosting, Domain Name Registrations, and more.
Who we are:
Vertoz (NSEI: VERTOZ), an AI-powered MadTech and CloudTech Platform offering Digital Advertising, Marketing and Monetization (MadTech) & Digital Identity, and Cloud Infrastructure (CloudTech) caters to Businesses, Digital Marketers, Advertising Agencies, Digital Publishers, Cloud Providers, and Technology companies.
What you will do:
- Handle customer technical queries through tickets, email, and phone.
- Troubleshoot server, hosting, email, DNS, networking, and connectivity issues.
- Analyze basic logs, error messages, and system alerts.
- Resolve issues within defined SLAs or escalate them appropriately.
- Document troubleshooting steps and resolutions.
- Coordinate with internal technical teams when required.
- Continuously develop technical knowledge and troubleshooting skills.
- BscIT, Computer Science, Engineer or equivalent
- 0–6 months of experience; freshers with relevant technical knowledge are welcome.
- Basic knowledge of Linux/Windows and networking fundamentals.
- Understanding DNS, TCP/IP, email protocols, and web hosting.
- Good analytical and problem-solving skills.
- Good verbal and written communication.
- Willingness to work in rotational shifts, if required.
- Strong willingness to learn and take ownership of customer issues.
•No dress codes
•Flexible working hours
•5 days working
•24 Annual Leaves
•International Presence
•Celebrations
•Team outings
