The Store Manager is responsible for the overall performance and daily operations of the store. They are accountable for achieving sales targets, ensuring excellent customer service, maintaining product quality, managing inventory, supervising staff, controlling expenses, and ensuring compliance with company standards. The Store Manager is responsible for creating a positive work environment while maximizing store profitability.
Key Responsibilities1. Store Operations
- Oversee day-to-day store operations.
- Ensure smooth opening and closing of the store.
- Maintain cleanliness, hygiene, and visual merchandising standards.
- Ensure all SOPs are followed by staff.
- Monitor equipment functionality and report maintenance issues.
2. Sales & Revenue
- Achieve daily, weekly, and monthly sales targets.
- Increase average order value through upselling and cross-selling.
- Execute promotional campaigns and seasonal offers.
- Monitor sales trends and recommend strategies to improve revenue.
3. Customer Service
- Deliver exceptional customer service.
- Handle customer complaints professionally.
- Ensure timely service and order accuracy.
- Build customer loyalty and encourage repeat business.
4. Staff Management
- Supervise sales staff and support team.
- Prepare employee duty rosters and shift schedules.
- Train new employees on company SOPs.
- Monitor staff attendance, punctuality, and grooming.
- Conduct regular performance reviews.
- Motivate employees to achieve store targets.
5. Inventory Management
- Monitor stock levels daily.
- Maintain FIFO (First In, First Out) practices.
- Prevent stock shortages and overstocking.
- Minimize product wastage.
- Verify daily stock receipts from the production kitchen.
- Conduct weekly and monthly stock audits.
6. Cash & Billing
- Ensure accurate billing and cash handling.
- Verify daily cash collections.
- Prepare daily sales reports.
- Deposit cash as per company policy.
- Prevent billing errors and financial discrepancies.
7. Product Quality
- Ensure all cakes and pastries meet company quality standards.
- Check freshness, presentation, and expiry times.
- Remove damaged or expired products immediately.
- Coordinate with the production team regarding product requirements.
8. Hygiene & Safety
- Maintain food safety standards.
- Ensure staff follow personal hygiene practices.
- Monitor cleaning schedules.
- Ensure compliance with health and safety regulations.
9. Reporting
Submit daily reports including:
- Sales Report
- Cash Report
- UPI/Card Collection Report
- Inventory Report
- Wastage Report
- Attendance Report
- Customer Feedback Report
- Maintenance Issues Report
10. Loss Prevention
- Prevent theft and pilferage.
- Monitor CCTV where applicable.
- Ensure accurate stock reconciliation.
- Investigate inventory variances.
Key Performance Indicators (KPIs)
- Achievement of sales targets
- Store profitability
- Customer satisfaction
- Product wastage percentage
- Inventory accuracy
- Staff attendance
- Staff productivity
- Mystery audit score
- Hygiene audit score
- Customer complaint resolution time
- Average billing value
- Repeat customer rate
Required Qualifications
- Bachelor's degree preferred.
- 3–5 years of retail or food service management experience.
- Experience in bakery, café, QSR, or hospitality is preferred.
Required Skills
- Leadership and team management
- Excellent communication
- Sales and customer service
- Inventory management
- Cash handling
- Problem-solving
- Time management
- Decision-making
- Microsoft Excel and POS software
- Basic reporting and documentation
Working Conditions
- Flexible shifts, including weekends and holidays.
- Standing for extended periods.
- Fast-paced retail environment.
- Ability to handle peak-hour customer traffic.
Authority
The Store Manager is authorized to:
- Allocate staff duties and shifts.
- Handle customer complaints within company policy.
- Approve routine operational decisions.
- Recommend hiring, promotions, disciplinary actions, and rewards.
- Request emergency inventory replenishment.
- Escalate operational issues to the Cluster Manager.
Performance Expectations
A successful Store Manager should:
- Consistently achieve sales targets.
- Maintain high standards of customer satisfaction.
- Keep product wastage within company limits.
- Ensure zero cash discrepancies.
- Build a motivated and disciplined team.
- Maintain excellent store presentation and hygiene.
- Ensure full compliance with company SOPs and food safety standards.
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
