A Collection Executive's primary responsibility is to recover outstanding debts or payments from individuals or businesses while adhering to legal and company policies. They achieve this through various strategies, including contacting debtors, negotiating payment plans, and resolving discrepancies. The role also involves maintaining accurate records of collection efforts and outcomes, and reporting regularly on the status of collections.
Key Responsibilities:
- Debt Recovery: Contacting customers with overdue accounts and attempting to collect the outstanding amount or negotiate a payment plan.
- Negotiation: Working with clients to establish payment plans and resolve discrepancies.
- Record Keeping: Maintaining accurate records of collection efforts, outcomes, and all relevant information.
- Reporting: Regularly updating management on the status of collections, outstanding debts, and customer payments.
- Compliance: Ensuring adherence to legal guidelines and company policies throughout the collection process.
- Conflict Resolution: Finding solutions to potential issues between clients and the business.
- Target Achievement: Meeting or exceeding monthly collection targets.
- Customer Service: Providing excellent customer service and maintaining positive relationships.
Skills
- Collections Executive
- Field Executive - Data and Document Collection or Verification Qualification
Qualifications
- High school diploma or equivalent; college degree preferred.
- Previous experience in a call center or debt collection role.
- Excellent communication and negotiation skills.
- Able to handle stressful and difficult situations calmly.
- Strong organizational and time management skills.
- Customer-oriented mindset.
- Basic computer skills and proficiency in MS Office
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
