Department: MS-IMS
Area: Onsite
Location: Thrissur, Valappad
Job Title: Engineer – IT Infra – Network L3
Salary Range: CTC 10-12 LPA
Main Responsibilities:
· Experiences in working with Cisco routers, switches, firewalls devices.
· Configure, manage, and troubleshoot Palo Alto Firewalls
· Strong understanding on networking and security technologies, protocols.
· In-depth understanding of TCP/IP, switching and routing protocols (BGP, OSPF etc.)
· Experience with network diagnostic, troubleshooting, monitoring and analysis tools (e.g., SolarWinds network tools)
· Perform network troubleshooting to isolate and diagnose common network problems and solve complex problems.
· Experience in network switching – VLANs, Trunks, Link Aggregation
· Good understanding of networking – LAN – Wired & Wireless, WAN, DMZ, Internet, VPN & Firewalls
· Suggest improvements to network performance, capacity, and scalability.
· IT service management (ITIL) processes familiarity (e.g., change, service request, problem, incident)
· Prepare and maintain LLD, steady state configuration document, and other relevant technical documents.
· Weekly and monthly report preparation and presentation.
· Resourcefulness and problem-solving aptitude
· Excellent communication skills
General Responsibilities:
· Maintain and update configuration documents.
· Maintain assets and software license / subscriptions.
· Vendor co-ordination and support
· Maintain SLAs and do timely escalations.
· Report all incident/service/change requests in helpdesk tool.
Provide after hour support in case of emergencies and occasional weekend maintenance.
Main Responsibilities
Key Result Areas *
Key Performance Indicators
Accountability & Reporting Method
1
Handling service requests and incidents
· Registering and updating of all tickets in helpdesk tool.
· Fulfilling of incidents and service requests.
· Completing tickets within SLA.
· Technical knowledge – Routing Switching and Firewall.
· Ensure quality in services provided.
· Update ticket and worklog in Helpdesk Tool
· Update request status to customers.
· Update escalations to Service Delivery Manager (SDM).
2
Routine tasks fulfilling
· Complete tasks as per schedules.
Update and maintain schedules.
· Update ticket and worklog in Helpdesk Tool.
· Update documents.
3
Maintain IT inventory & configurations
· Update and maintain the inventory list.
· Update and maintain the configuration documents
· Maintain warranty and subscription details.
· Notify stake holders about renewals beforehand.
· Update in Helpdesk Tool / Assets Management Tools
· Report to customer.
· Weekly and monthly report preparation and presentation.
4
Process adherence
· Follow customer and Soffit defined policies and procedures.
· Follow HR policies and process
· Customer Satisfaction
· Follow proper attendance and leave reporting processes.
5
Customer satisfaction
· Professional Ethics
· Adhere to timelines and punctuality
· Workplace behaviour
· Customer feedback form.
· Attendance.
Competencies Required:
Qualification:
· Graduate or above
· 5+ years of total experience
· CCNA Certification
· Palo Alto (PCNSA / PCNSE) similar (Optional)
Competence:
· Confidentiality
· Work Ethics
Skills:
· Excellent troubleshooting skills
· Proven experience as Network engineer or similar role
· Paloalto firewall experience.
· Exceptional organizing and time-management skills
· Very good communication abilities
· Routing, Switching, Firewall & Wireless network Configure, manage, and troubleshoot
· Juniper, Cisco ASA,
· Reporting
Personality Traits:
· Committed & Professional
· Courteous
· Team Player
· Communication skill
Pay: Up to ₹1,000,000.00 per year
Application Question(s):
- How many years of experience?( 5+yrs)
- What is your current ctc?
- what is your expected ctc?
- Do you have experience in Switching , Routing , Networking , Firewall , & Palo Alto Firewall?
- Do you have experience in Network L 3 ?
- Do you have expereince in BGP routing, including both eBGP and iBGP?
Work Location: In person
