Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Incident Management
Good to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity effectively.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of incidents and minimize system downtime.
- Document incident reports and maintain knowledge base articles to support ongoing operational excellence.
- Assist in the development and implementation of process improvements to enhance incident management efficiency.
- Support junior team members by sharing knowledge and providing guidance on incident resolution techniques.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Incident Management.
- Strong analytical skills to diagnose and resolve complex software issues.
- Experience with monitoring tools and techniques to track system health and performance.
- Ability to communicate technical information clearly and effectively to diverse stakeholders.
- Familiarity with IT service management frameworks and best practices.
- Capability to work under pressure and manage multiple incidents simultaneously.
Additional Information:
- The candidate should have minimum 2 years of experience in Incident Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
