Job Title: Front Office Executive
Company: Labonel Fine Baking
Industry: Food & Beverage / Hospitality
Location: Hyderabad/Bangalore (On-site)
Working Hours: Monday to Sunday | 12:30 PM – 10 PM (Any day Week off)
Experience Required: 2–4 years (preferred)
About Labonel
Labonel is a Hyderabad-based premium bakery brand that has been delighting customers since 1995. We pioneered the concept of freshly baked, made-to-order cakes and desserts in the city, setting the benchmark for home-style baking with an artisanal touch.
With a strong focus on quality, service, and customer experience, we are growing steadily and looking for a professional and people-focused Front Office Executive to be the welcoming face of our brand.
Role Overview
As the first point of contact for our customers, the Front Office Executive plays a vital role in creating memorable experiences. From handling orders and queries to ensuring smooth front-desk operations, this role requires a blend of customer service, communication, and organizational skills.
If you are warm, detail-oriented, and enjoy delivering exceptional service, this role is for you.
Key Responsibilities
- Greet and welcome customers warmly, ensuring a professional and pleasant experience.
- Attend phone calls and handle customer orders with complete accuracy and attention to detail.
- Manage order slips and coordinate with baking and decorating teams for timely fulfillment.
- Regularly check emails and website for online orders, ensuring prompt action.
- Offer and sell Labonel’s product range with thorough knowledge of offerings.
- Handle queries and resolve customer complaints with patience and professionalism.
- Ensure the front desk is clean, organized, and stocked with necessary supplies.
- Oversee counter readiness with tasting platters, carry bags, and stationery.
- Verify packed products before display or customer handover.
- Maintain a filing system of all required documents and support branch reporting processes (e.g., daily reports, R-value, closing reports).
- Ensure customers are reminded via call or message an hour prior to order pick-up.
- Maintain updated customer contact details in systems (mobile and POSist POS).
- Monitor and support office expense tracking.
- Ensure ACs, lights, and fans are switched off during closing.
- Participate in training sessions as required by the Branch Manager.
Skills & Qualifications
- Prior experience in a front office, customer service, or hospitality role.
- Strong communication and interpersonal skills with a pleasant and professional demeanor.
- Ability to multitask and manage customer interactions in a fast-paced environment.
- Good knowledge of Labonel’s product range (training will be provided) with the ability to explain offerings confidently.
- Attention to detail in handling orders, reports, and customer records.
- Strong problem-solving skills to handle customer queries and complaints effectively.
- Comfortable using POS systems, email, and basic office tools.
- Flexibility to work weekends and holidays, as per bakery operations.
Why Join Us at Labonel Fine Baking?
At Labonel, we don’t just serve cakes — we create experiences. Joining our team means becoming part of a family that values service, quality, and people just as much as the products we make. Here’s why you’ll love working with us:
- Health & Security: We care for your well-being with Provident Fund (PF) and Employee State Insurance (ESI).
- Sweet Perks: Celebrate your role with 2 complimentary cakes of your choice every year.
- Growth & Exposure: Explore opportunities to collaborate across our kitchens and branches in Bangalore, Hyderabad, and Vijayawada.
- Customer-Centric Culture: Work in a supportive environment where delivering delightful customer experiences is at the heart of everything we do.
- Time to Recharge: Enjoy a balanced leave policy that supports your personal and professional well-being.
Pay: ₹18,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
