As a Senior Product Solutions Consultant, you will serve as the primary technical bridge between our Sales, Product, and Engineering teams. You will be responsible for translating complex global logistics challenges—such as customs compliance, multi-modal routing, and international tax regulations—into scalable software solutions. You will lead high-stakes discovery sessions and deliver compelling, value-driven demonstrations to C-suite stakeholders at global enterprises.
Solution Architecture: Design end-to-end global logistics workflows that leverage our SaaS platform to solve complex cross-border pain points (e.g., automated duties/taxes, landed cost calculations, and carrier integrations).
Product Evangelism: Lead technical product demonstrations that move beyond features to focus on business outcomes, ROI, and operational efficiency.
Discovery & Scoping: Conduct deep-dive discovery sessions to understand prospective clients' current "as-is" shipping processes and define the "to-be" state using our TMS.
Cross-Functional Collaboration: Act as the "voice of the customer" for the Product team, providing feedback on market trends and specific localized requirements (e.g., Brexit-related compliance or IOSS/OSS changes).
RFP/RFI Ownership: Lead the technical response for Requests for Proposals, ensuring all security, integration (API/EDI), and functional requirements are met.
Implementation Hand-off: Ensure a seamless transition from the pre-sales phase to the Professional Services/Implementation teams by providing detailed solution blueprints.
Experience: 5+ years in Pre-Sales, Solutions Consulting, or Sales Engineering within the SaaS Supply Chain or Logistics sector.
Domain Expertise: Deep understanding of Cross-Border logistics, including Incoterms, HS Codes, Customs Brokerage, and Freight Forwarding.
Technical Proficiency: Strong grasp of API integrations, EDI standards, and how TMS platforms interact with ERPs (like SAP, Oracle, or NetSuite).
Communication: Proven ability to explain complex technical or regulatory concepts to non-technical audiences.
Education: Bachelor’s degree or Masters Degree in relevant field.
