Location: Mumbai (Candidates residing in Mumbai only)
Job Type: Full-Time
Company: Fluent Academy
About the Role
At Fluent Academy, we don't just answer customer queries—we build relationships. We are looking for a customer-focused, organized, and proactive Customer Support Executive who genuinely enjoys helping people and creating a positive experience for every learner.
If you can communicate confidently, type quickly, stay calm under pressure, and believe that every conversation is an opportunity to build trust, we'd love to meet you.
What You'll Do
- Handle customer queries through WhatsApp, phone calls, and emails in a professional and friendly manner.
- Build strong relationships with learners by providing timely, accurate, and empathetic support.
- Resolve customer concerns with patience while maintaining a positive customer experience.
- Ensure every customer receives quick responses without compromising on quality.
- Coordinate with internal teams whenever required to resolve learner issues efficiently.
- Maintain accurate records of conversations and follow-ups.
- Assist learners throughout their journey—from enquiry to post-purchase support.
- Keep conversations well-organized and ensure no customer query is missed.
- Contribute towards improving customer satisfaction and learner retention.
We're Looking For Someone Who Has✔ Excellent Customer Relationship Skills
You enjoy interacting with people, understand their concerns, and know how to make customers feel valued.
✔ Strong Customer Query Handling Ability
You remain calm, solution-oriented, and professional even while handling multiple conversations.
✔ Excellent Time Management
You know how to prioritize work, manage multiple chats simultaneously, and meet response timelines consistently.
✔ Fast & Accurate Typing Skills
You can type quickly with excellent grammar and minimal errors while maintaining professional communication.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
