Ready to make an impact with data-driven insights and objective decision-making? Join SHL and take your career to the next level.
At SHL, we're looking for a talented Application Support Engineer to play a key role in supporting the SHL Assessment Platform. In this position, you'll be responsible for troubleshooting application issues, performing detailed root cause analyses, documenting solutions, and communicating findings across our global teams. You'll also contribute to ongoing improvements in platform quality and reliability, working closely with colleagues worldwide to deliver a seamless customer experience.
At SHL, you'll benefit from a supportive environment that values career growth, continuous learning, collaboration, flexibility, diversity, and inclusion. With significant investment and transformation underway across the business, there has never been a better time to join our journey.
Provide application support for the SHL Assessment Platform, primarily supporting the AMS region.
Own and manage customer-reported issues through to successful resolution.
Log and track defects, enhancements, and improvement opportunities within an Agile development environment.
Partner with Development, QA, Commercial, Client Support, and Leadership teams to optimize, automate, and improve operational processes.
Required Skills
Strong analytical, troubleshooting, and problem-solving capabilities.
Experience working with relational databases such as MSSQL or MySQL.
Excellent communication skills with the ability to collaborate effectively across global teams and customer-facing environments.
Preferred Skills
Experience supporting cloud-based applications and web services.
Knowledge of scripting languages such as Python or PowerShell.
Familiarity with Agile methodologies and CI/CD practices.
Discover how this exciting opportunity can help you achieve your professional goals. Connect with our Talent Acquisition team and explore a rewarding career path with SHL. Become part of a team that's shaping the future of talent assessment and workforce solutions.
