Job Description – Branch Executive
Company: BEST MONEY GOLD JEWELLERY PVT LTD
Department: Sales Department
Designation: Branch Executive
Location: Chennai, Tamil Nadu
Experience: 0–3 Years
Employment Type: Full-time
Job Summary
We are looking for a responsible and customer-focused Branch Executive to manage day-to-day branch activities, assist customers, support sales and operations, and ensure smooth functioning of the branch. The candidate should have good communication skills, basic computer knowledge, and the ability to coordinate with different departments.
Key Responsibilities
- Manage daily branch operations and ensure smooth workflow.
- Welcome customers and provide professional assistance.
- Handle customer enquiries, complaints, and service requests.
- Support branch sales and achieve assigned targets.
- Generate leads and follow up with prospective customers.
- Maintain customer records, documents, and branch registers.
- Coordinate with the Head Office and other departments.
- Ensure proper documentation and timely submission of reports.
- Monitor branch activities and maintain operational standards.
- Assist with cash handling and transaction-related activities as per company procedures.
- Ensure compliance with company policies, KYC requirements, and operational procedures.
- Maintain branch cleanliness, discipline, and professional standards.
- Prepare daily, weekly, and monthly branch reports.
- Support the Branch Manager in achieving branch objectives.
- Perform other duties assigned by the Branch Manager or management.
Required Skills & Qualifications
- Any Bachelor's degree or equivalent qualification.
- 1–3 years of experience in branch operations, sales, customer service, banking, finance, or a related field.
- Good communication and interpersonal skills.
- Strong customer-handling skills.
- Basic knowledge of MS Office and Excel.
- Good organizational and coordination skills.
- Ability to handle multiple responsibilities.
- Target-oriented and problem-solving approach.
- Willingness to work as per branch requirements.
Key Performance Indicators (KPIs)
- Branch sales and target achievement.
- Customer satisfaction and service quality.
- Lead generation and conversion.
- Accuracy of documentation and records.
- Timely reporting and operational compliance.
- Branch performance and productivity.
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
