Company Description
Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency.
Operating in 50+ countries, with more than 2,000 employees, Believe offers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher.
Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers.
With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards.
Learn more at www.believe.com
Job Description
TuneCore Services is looking to hire a Content Infringement Operations team member to deal with right infringements and conflict situations related to our artist's catalogue. The person shall be reporting to Right and Catalog protection Leader of TuneCore services. As part of our international team based India, you will be responsible for all aspects of TuneCore’s video monetization services, including communicating with customers regarding video monetization inquiries; managing assets, claims, and policies; and ensuring rights are properly administered within YouTube’s CMS and Facebook Rights Manager.
Your Day to day responsibilities include:
Effective Communication with customers and third parties, by email and phone, regarding video monetization inquiries and conflict/dispute resolutions, addressing issues with speed and efficiency.
Perform day-to-day Video CMS tasks (including in YouTube CMS and Facebook Rights Manager) and proactively review and evaluate the content and video claims for accuracy.
Review sound recording assets to ensure that only eligible content is delivered to video platforms and that any ineligible content is promptly removed.
Research and find patterns to prevent unsanctioned activity. Investigate potential occurrences of activity and report management.
Perform other duties as assigned by management on the subjects of Copyright Infringement.
Report technical and communication issues in order to better service TuneCore artists.
Ensure that all the KPI’s and SLA’s of TuneCore is well respected to serve the Business
Over and above, the role demands the following from the candidates:
Candidate to be operationally working on Zendesk, YouTube CMS, Facebook Rights Manager and iTunes Connect
Should be adaptable to working in 24*7 operations following a rostering system of rotational shifts. It would be a 5 day work week, however the shift and week offs would be basis the roster system only
Qualifications
-
Bachelors/Master degree
Having relevant experience in the areas of YouTube Infringement
Should have known to handle YouTube CMS
Written and spoken English with good communication skills mandatory
Passionate YouTube expert with YouTube Certification and an in-depth knowledge of the YouTube CMS especially with 'To-Do's of YT' CMS which involves Reference overlaps, Potential claims, Invalid reference, Ownership Conflicts etc.
Digital friendly Knowledge about music rights management
Organized, reliable, proactive, disciplined, and independent
Team Player, multitasker with excellent time management and organizational skills
Proven knowledge and experience in MS Excel
Motivated and curious
Additional Information
Benefits @Believe:
#Flexibility – Just punch in leaves, not intime and out time
#Office perks – a game of foosball, table tennis to bat the afternoon lacklustre, free event pass for exclusive and limited shows, music subscription, etc
#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture
#Transperancy – engaged in secondary activity just disclose it to us
#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.
Disclosure:
Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.
