URGENT HIRING – OPERATION MANAGER | SALON INDUSTRY
Position: Operation Manager
Location: Mira Road, Mumbai
Salary: ₹20,000 – ₹35,000 per month + Incentives
Experience: 2–4 Years
Probation: 3 Months
Key Responsibilities
Collection & Payment Management
- Oversee cash registers, digital payments, and daily reconciliation.
- Ensure payment accuracy and prevent discrepancies.
Client Billing & Appointment Management
- Process client invoices and manage membership packages.
- Manage appointments and assist clients with service-related requirements.
- Ensure smooth client experience and service coordination.
Revenue & Target Monitoring
- Track daily, weekly, and monthly salon targets against actual revenue.
- Analyze performance shortfalls and identify reasons for low performance.
- Coordinate with the team to implement corrective actions.
Staff Performance & MIS
- Maintain staff-wise performance reports covering:
- Sales
- Number of clients handled
- Average Bill Value
- Repeat Clients
- Productivity
- Incentives
- Attendance
- Target Achievement
Inventory Cost & Consumption Control
- Monitor product consumption against services performed.
- Identify excessive product usage and wastage.
- Maintain minimum and maximum stock levels.
- Identify and report inventory discrepancies immediately.
Lead & Conversion Management
- Maintain the complete enquiry funnel:
- Lead → Follow-up → Booking → Visit → Service → Repeat Booking
- Track lead conversion percentages.
- Ensure no lead or client follow-up is missed.
- Monitor team follow-ups and improve booking and repeat-client conversion.
Required Skills
- Strong operations and team management skills.
- Good knowledge of revenue and target monitoring.
- Experience in MIS and staff performance tracking.
- Strong understanding of billing, payments, and reconciliation.
- Knowledge of inventory and consumption control.
- Good lead management and conversion skills.
- Excellent communication and client-handling skills.
- Strong analytical and problem-solving abilities.
- Proficiency in MS Excel / Google Sheets preferred.
Candidate Profile
- 2–4 years of relevant experience in Operations Management.
- Experience in Salon / Beauty / Wellness / Retail / Service Industry will be preferred.
- Target-oriented and comfortable working with incentives.
- Strong leadership and team-handling abilities.
- Good customer service and relationship management skills.
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Ability to commute/relocate:
- Mira Road, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Collection & Payment: 3 years (Required)
- Handle Client Billing, appointments: 3 years (Required)
- Revenue & Target Monitoring : 3 years (Required)
- Staff Performance MIS : 3 years (Required)
- Inventory Cost & Consumption Control : 3 years (Required)
- Lead & Conversion Management : 3 years (Required)
Work Location: In person
