Inquiry Management: Respond promptly and accurately to customer questions regarding products, services, and account details.Multitasking: Handle multiple concurrent chat sessions while maintaining fast response times and personalized service.Issue Resolution: Troubleshoot and resolve technical issues, billing discrepancies, or product-related complaints on the first contact.Data Documentation: Accurately log interaction details, customer feedback, and resolution steps into the company’s CRM system.Escalations: Identify complex or unresolved grievances and appropriately route them to the relevant technical or management teams.
Job Types: Full-time, Part-time, Fresher, Permanent
Pay: ₹18,211.47 - ₹42,062.94 per month
Benefits:
Work Location: In person
