Job Description: Customer Service Executive
Company: ACS Energy
Position: Customer Service Executive
Job Type: Full-time
Work Location: In person
Shift Requirement: Day shift / Night shift / Rotational shift, as per company requirement
Experience: Freshers / 0–2 years preferred
About the Role
ACS Energy is looking for a responsible and customer-focused Customer Service Executive to handle customer queries, provide support, coordinate with internal teams, and ensure smooth resolution of customer issues.
This role is suitable for young professionals who are good at communication, patient while handling customers, organized in follow-ups, and willing to learn about EV charging services, operations, and customer support processes.
The selected candidate should be comfortable working in day shifts, night shifts, or rotational shifts, depending on business and customer support requirements.
Key Responsibilities
- Handle customer calls, messages, emails, and support requests professionally.
- Understand customer queries and provide accurate information or basic troubleshooting support.
- Coordinate with the technical and operations teams for issue resolution.
- Maintain proper follow-up with customers until the issue is closed.
- Record customer complaints, service requests, feedback, and updates in the required format.
- Monitor pending support tickets and ensure timely closure.
- Assist customers with app usage, charging-related queries, payment-related queries, and basic service guidance.
- Escalate technical, payment, or operational issues to the concerned team when required.
- Maintain polite and professional communication with customers at all times.
- Support customer onboarding and basic documentation work.
- Prepare daily/weekly reports related to customer queries, complaints, and issue resolution.
- Coordinate with site representatives, technicians, vendors, and internal teams whenever required.
- Assist with additional business and operational activities as assigned by the company.
Required Skills & Qualifications
- Minimum qualification: HSC / Graduate / Diploma in any field.
- Good verbal and written communication skills.
- Basic computer knowledge.
- Ability to use Excel, Google Sheets, email, WhatsApp, and internal software.
- Good listening skills and patience while handling customers.
- Ability to understand customer concerns and coordinate for resolution.
- Positive attitude and willingness to learn.
- Good follow-up and coordination skills.
- Ability to work in a team and handle multiple tasks.
- Willingness to work in night shifts or rotational shifts, if required.
- Basic understanding of customer service or operations will be preferred.
Preferred Qualifications
- Prior experience in customer support, telecalling, operations, helpdesk, or service coordination will be an added advantage.
- Familiarity with CRM tools, ticketing systems, or customer support software is preferred.
- Knowledge of EV charging, mobile apps, payments, or technical support will be an added advantage.
Experience
- Freshers with good communication skills are welcome.
- 0–2 years of relevant experience preferred.
Benefits
- Health insurance as per company policy.
- Paid sick time as per company policy.
- Opportunity to learn customer support, operations, EV charging infrastructure, and business coordination.
- Professional growth and hands-on experience in a growing clean energy company.
Work Location
In person
Shift Timings
The candidate may be required to work in day shift, night shift, or rotational shift as per company requirements. Shift timings may be changed depending on business needs, customer support requirements, and management approval.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Work Location: In person
