Job Title: Customer Service Executive
Department: Customer Service / Front Office
Job Summary:
The Customer Service Executive is responsible for providing excellent customer support by handling inquiries, resolving complaints, maintaining customer records, and ensuring customer satisfaction. The role requires strong communication skills, problem-solving abilities, and a customer-focused approach.
Key Responsibilities:
- Respond to customer inquiries through phone calls, emails, and direct interactions.
- Address customer complaints and provide appropriate solutions in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Coordinate with internal departments to resolve customer issues effectively.
- Provide information regarding products, services, policies, and procedures.
- Follow up with customers to ensure their concerns have been resolved satisfactorily.
- Process customer requests, applications, and service-related documentation.
- Ensure a high level of customer satisfaction and service quality.
- Prepare daily, weekly, and monthly customer service reports as required.
- Maintain confidentiality of customer information and company data.
- Adhere to company policies, procedures, and service standards.
Required Qualifications:
- Bachelor's Degree or equivalent qualification.
- Previous experience in customer service is preferred.
- Excellent verbal and written communication skills.
- Good interpersonal and problem-solving skills.
- Proficiency in MS Office and customer management systems.
- Ability to work under pressure and handle multiple tasks efficiently.
Skills Required
- Customer Relationship Management
- Communication Skills
- Problem-Solving Skills
- Time Management
- Teamwork and Coordination
- Documentation and Record Maintenance
- Computer Proficiency
Contact Person:
HR - 7094827000
Email id - [email protected]
Pay: From ₹14,000.00 per month
Work Location: In person
