We are looking for passionate Telecaller who will be a front-line professional who initiates or receives phone calls to promote products, generate leads, resolve customer queries, or provide support. They act as the voice of the company, directly interacting with customers to build relationships, handle objections, and drive business growth.
Key Roles & Responsibilities
- Call Execution: Make outbound calls to prospects and existing clients using established scripts; handle inbound inquiries from customers seeking assistance.
- Lead Generation: Identify potential leads by understanding customer needs and specifications, then pass qualified leads to the sales team.
- Sales & Upselling: Promote company offerings, overcome customer objections, and effectively close sales deals over the phone to meet monthly targets.
- Query Resolution: Address customer complaints, answer product-related questions, and provide actionable solutions.
- Data Management: Record details of all calls and update customer information accurately in the company's CRM or database.
- Follow-ups: Schedule and execute follow-up calls to nurture client relationships.
Essential Requirements
- Education: High school diploma, or a bachelor’s degree in any field.
- Communication: Exceptional verbal communication and interpersonal skills.
- Languages: Fluency in the local language (e.g., Malayalam, Tamil) along with working knowledge of English or Hindi.
- Negotiation: Strong convincing power and ability to handle difficult or rejected calls.
- Tech Skills: Basic computer proficiency, data entry skills, and familiarity with CRM software
Interested candidates are required to share your resume to [email protected] or whatsapp to 8136898513
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Education:
Experience:
- total work: 1 year (Required)
- Sales: 1 year (Preferred)
Language:
- Malayalam (Required)
- English (Required)
Work Location: In person
