The L1 System Administrator is responsible for providing first-level technical support, monitoring IT infrastructure, managing user accounts, and ensuring the smooth operation of systems, networks, and end-user devices. The role involves troubleshooting basic hardware, software, network, and system-related issues while escalating complex incidents to higher support levels when required.
Key Responsibilities
- Monitor servers, systems, and network devices to ensure uptime and availability.
- Provide Level 1 support for hardware, software, email, and operating system issues.
- Create, modify, disable, and manage user accounts in Active Directory and Microsoft 365.
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Perform routine system health checks and daily monitoring activities.
- Assist in backup monitoring and restoration requests.
- Support VPN, Wi-Fi, LAN, and internet connectivity issues.
- Manage password resets and access-related requests.
- Document incidents, service requests, and resolutions
- Maintain IT asset inventory and update system documentation and involve Vendor Coordination
- Support onboarding and offboarding activities for employees.
Pay: ₹9,956.26 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Provident Fund
Work Location: In person
