Job Title: DOMAIN CONSULTANT L2
City: Pune
State/Province: Maharashtra
Posting Start Date: 6/24/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Role: Process Lead
Location: Anywhere in India
Brief Description: Accountable for driving process excellence across critical Operations business processes, identifying process gaps, support with solution design, and document any process that are required due to solution changes and driving process maturity.
Job Responsibilities:
- Minimum of 10-13 years of experience in a Process Improvement position with some Telecommunications experience
- Leadership experience in the areas of Operations Quality
- Lean Six Sigma/ Black Belt experience & certification
- Experience in a project management environment and understanding of project management principles
- Process mapping and documentation
- Executive level presentation skills
- Understanding and ability to develop end-to-end customer and user journey maps
- Knowledge of change management
- Demonstrated ability to work with teams to develop their functional competencies through process improvement
- Understanding of ARIS and BPMN 2.0 modelling
- Ability to work in in a matrix management structure
- Engagement in process community of practice activities, discussions, and skill sharing
- Good understanding of lean methodologies of building value stream mapping & pain points
- Hands on experience with Signavio & BPMN2.0
- Candidate is expected to adhere to the policy and procedures of organization
- Candidate is expected to ensure their safety and the safety of others who may be affected by their actions or omissions
- Candidate is required to cooperate with any actions, taken by organization, in order to provide and maintain a working environment that is safe and without risk
- To use equipment, in accordance with any instructions given by client consistent with its safe and proper use
Outcomes Expected:
- Document AS IS and TO BE processes that is aligned to the solution design and system capabilities developed
- Apply reference model to achieve standardization, reuse, traceability
- Identify business improvement opportunities through ongoing measurement of our performance and support the delivery of process change into the business
- Facilitate improvement workshops and meetings as required utilizing relevant techniques to solicit process requirements.
- Engage Knowledge management and quality team to support development of all work instructions are developed in alignment to the process mapped.
- Perform process impact assessment and support operational readiness activities to ensure process change are embedded to our frontline agents
- Drive continuous process improvement capability regarding, but not limited to: Methodology, Tools and practices and Process Maturity
Mandatory Skills: Consulting - DOP .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
