CRM Executive / Specialist Job Title: CRM Executive / Customer Relationship Specialist Location: Jaipur, Rajasthan (On-site / Hybrid) Experience Required: 6+ months in CRM, Customer Service, or Lead Management Salary: ₹35,000 per month Employment Type: Full-Time Position Overview We are looking for an energetic and process-driven CRM Executive to join our team in Jaipur. The ideal candidate will have at least 6 months of hands-on experience managing CRM databases, customer interactions, and pipeline updates. Excellent verbal and written communication skills are mandatory for this role, as you will serve as the primary bridge between our customers, sales team, and internal management. Key Responsibilities Customer Interaction & Support: Communicate clearly and professionally with clients via phone, email, and chat to address inquiries, resolve issues, and gather feedback. Database & Data Integrity: Maintain, update, and organize customer data within the CRM platform (e.g., Salesforce, Zoho, HubSpot, or internal software) to ensure 100% accuracy. Lead Tracking & Pipeline Management: Track prospective leads through various stages of the sales funnel and ensure timely follow-ups by the sales/support teams. Reporting & Analytics: Generate basic daily, weekly, and monthly reports on sales activities, customer retention, and lead conversion rates. Inter-Departmental Coordination: Work closely with marketing, sales, and operations teams to align customer retention strategies and improve workflows. Qualifications & Skill Requirements Experience: Minimum 6+ months of experience in a CRM handling role, customer success, or lead management. Communication Skills: Must have exceptional spoken and written English & Hindi. Ability to articulate complex details simply and persuasively. Technical Skills: Basic to intermediate hands-on familiarity with popular CRM software (e.g., Zoho, Salesforce, Microsoft Dynamics, or similar tools) and MS Excel/Google Sheets. Interpersonal Skills: Strong active listening, empathy, and problem-solving mindset when addressing client needs. Location: Candidates must be based in or willing to relocate to Jaipur. Key Benefits & Perks Fixed Salary: ₹35,000 per month Performance-based incentives (if applicable) Opportunities for rapid career progression within operations and customer support management Healthy work-life balance and supportive environment
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
